# Amith Rudolf Dsouza

Amith Rudolf Dsouza is a remote worker on Himalayas, Operations Officer at First Abu Dhabi Bank, based in United Arab Emirates.

Source: https://himalayas.app/@amithrudolfdsouza

```text
Operations Officer at FIRST ABUDHABI Bank Global Business who resolved 25 customer queries daily and streamlined banking operations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Arab Emirates |
| Authorized to work in | United Arab Emirates |
| Salary expectations | 320k+ INR |
| Job categories | Operations Officer, Operations Representative, Operations Executive, Customer Service Supervisor, Communications Supervisor, Client Executive, Customer Service Executive |
| Skills | Banking Operations, Loan Processing, Credit Administration, Supply Chain Operations, Shipping Operations, Logistics Coordination, Transportation Coordination, Freight Coordination, Customer Service, client support, Vendor coordination, KYC, Compliance, Document Management, MIS Reporting |
| LinkedIn | https://linkedin.com/in/rudolf-d |

## About

```text
At FIRST ABUDHABI Bank Global Business, I handled digital and remote banking operations, including loan processing and maintenance through the T24 Core Banking System. I resolved an average of 25 customer queries daily and coordinated credit card settlement requests.

At SEVEN SEAS SHIPCHANDLERS, I coordinated shipping and supply-chain operations with clients, suppliers, and freight forwarders, and streamlined communication processes to reduce response time by 40%. My experience also includes banking operations at RAK BANK and Barclay’s Bank PLC, with a focus on documentation, compliance, and customer service.
```

## Experience

### Operations Officer

[First Abu Dhabi Bank](https://himalayas.app/companies/first-abu-dhabi-bank-fab). Oct 2018 - May 2024

```text
Managed retail credit administration activities through digital banking systems and resolved an average of 25 customer queries daily, consistently exceeding service level agreements.
```

Skills: Digital-Banking, CRM, T24-Core-Banking-System, Loan-Processing, Customer-Service, Reconciliations, Cross-functional-Coordination

### Central Operations Representative

RAK Bank. Mar 2015 - Jun 2018

```text
Executed credit corporate operations tasks, drafted facility letters for SME customers, and prepared MIS reports. Enhanced customer satisfaction scores by 25% and led initiatives that increased service delivery speed by 20%.
```

Skills: Credit-Operations, MIS-Reporting, Data-Analysis, Customer-Service, Process-Improvement

### Communications Supervisor

Seven Seas Shipchandlers. Sep 2013 - May 2014

```text
Managed day-to-day shipping, transportation, and supply-chain operations, coordinating with freight forwarders, suppliers, and clients. Streamlined communication processes, reducing response time by 40%.
```

Skills: Shipping-Operations, Supply-Chain, Freight-forwarding, Client-Coordination, Communication-Skills, Crisis-Management

### Operations Executive

[Barclays Bank PLC](https://himalayas.app/companies/barclays-com). Jul 2008 - Sep 2013

```text
Performed detailed KYC, watch-list, and sanctioned country checks. Managed employee documentation and supported HR operations including leave, termination, and end-of-service benefits.
```

Skills: KYC, Compliance, Documentation, HR-Operations, Employee-records-management

### Customer Service Supervisor

ICT Qatar. Nov 2007 - Mar 2008

```text
Managed operations related to order receipt, customer communication, and order processing. Handled high-level escalations and ensured SLA compliance to maintain customer satisfaction.
```

Skills: Customer-Service, Order-Management, Escalation-Management, Team-Leadership, SLA-Management

### Client Executive

Northern Operating Services Pvt Ltd. Nov 2004 - Nov 2007

```text
Reconciled stock and cash on a daily basis for Asian stock markets and provided email support to the Middle Office in London on stock and cash related issues.
```

Skills: Reconciliations, Share-Market-Operations, Email-Support, Reporting

### Executive Operations

Progeon BPO. Nov 2004 - Aug 2006

```text
Worked extensively on insurance-related processes, researching medical and insurance benefits for client individuals. Updated health and welfare benefits in the database and prepared monthly MIS reports.
```

Skills: Insurance-Operations, Research, Database-Management, MIS-Reporting, Training

### Customer Service Executive

Reliance Infocom. Jul 2003 - Sep 2004

```text
Provided customer service support in a fast-paced environment.
```

Skills: Customer-Service

## Education

### Bangalore University

Post Graduate Diploma, Business Administration

```text
Post Graduation diploma in Business Administration, specialized in Human Resource Management.
```

### Mangalore University

Bachelor of Commerce, Commerce

```text
Bachelor of Commerce (B.Com.) degree from Mangalore University.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint

To contact Amith Rudolf, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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