# Amir hussain

Amir hussain is a remote worker on Himalayas, Associate at Tata Consultancy Services Ltd., based in India.

Source: https://himalayas.app/@amirhussain1

```text
Payments operations professional at Tata Consultancy Services Ltd. who investigates transaction exceptions and built a cash-position analysis tracker.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 65k+ USD |
| Job categories | Payments Operations, Operations Manager |
| Skills | Payments Operations, Operations Management, Transaction Monitoring, Transaction Investigation, Exception Investigation, Transaction Dispute Investigation, Fraud Pattern Detection, Process Optimization, Process Improvement, Root Cause Analysis, Risk Management, Operational Controls, KPI Tracking, Customer Operations, Product Operations |

## What I'm looking for

```text
I'm targeting Operations Manager or Payments Operations roles involving card payments, process optimisation, product operations, vendor coordination, global operations, and data-driven operational improvement.
```

## About

```text
At Tata Consultancy Services Ltd., I support UK and US retirement-pension clients across calls and written correspondence. I analyse account information, explain pension contributions and investment options, and escalate exceptions while maintaining service and documentation standards.

At JPMorgan Chase & Co., I reviewed transaction data for fraud patterns and risk indicators, investigated credit-card disputes, and managed escalations with complete case records.

For my Cash Position & Transaction Exception Analysis portfolio project, I built an Excel tracker to reconcile transactions, flag unmatched entries, and analyse exception trends. I also designed a Power BI dashboard concept for transaction volume, exception status, and cash-position reporting.
```

## Experience

### Associate (current)

[Tata Consultancy Services Ltd.](https://himalayas.app/companies/tata-consultancy-services). Mar 2026 - Present

```text
Operates in a high-volume financial-services environment as a secondary contact for UK and US retirement-pension clients across calls and written correspondence. Analyzes customer and account information to resolve financial-services queries accurately while maintaining service quality, compliance, and documentation standards.
```

Skills: Customer-Service, Financial-Services, Compliance, Documentation, Communication-Skills, Case-Management, Escalation-Management

### Assurance Intern

Shaktivel & Co. CA. Apr 2025 - Jun 2025

```text
Maintained financial records and reconciliations and assisted with GST and TDS filing support. Reviewed accounting records for completeness and consistency and supported routine reconciliation activities.
```

Skills: Financial-Records, Reconciliations, GST, TDS, Data-Preparation, Validation

### Process Optimisation Intern

Heaven Homes Real Estate. Dec 2024 - Jan 2025

```text
Analyzed commission structures and ROI and proposed process-automation improvements. Reviewed process steps and identified opportunities to improve operational efficiency and reduce manual effort.
```

Skills: Process-Improvement, Financial-Analysis, ROI-Analysis, Automation, Documentation

### Customer Service Specialist II

[JPMorgan Chase & Co.](https://himalayas.app/companies/jpmorgan-chase-co). Dec 2022 - May 2024

```text
Reviewed high-volume transaction data to identify fraud patterns, transaction anomalies, and financial-risk indicators across retail and business banking operations. Investigated credit-card disputes and business-banking service issues using structured problem-solving and transaction-level analysis.
```

Skills: Fraud-Detection, Transaction-analysis, Risk-Assessment, Dispute-Resolution, Data-Analysis, Case-Management, Escalation-Management

### Retention Advisor

[Tech Mahindra Services Ltd.](https://himalayas.app/companies/tech-mahindra). Apr 2022 - Oct 2022

```text
Managed high-volume customer operations and escalations by analyzing account context, identifying service issues, and delivering appropriate resolutions. Used customer and service data to identify churn drivers and support data-backed process decisions.
```

Skills: Customer-Retention, Data-Analysis, Escalation-Management, Case-Management, KPI-Tracking, Process-Improvement

### Collection Associate

BYJU'S Ed-Tech. Feb 2021 - Dec 2021

```text
Managed high-volume account follow-ups using CRM data, payment patterns, and account information to prioritize operational activity. Analyzed payment status and customer information to support recovery decisions and timely payment resolution.
```

Skills: Collections, CRM, Data-Analysis, Account-Management, Documentation, Process-Improvement

### Insurance Operations Advisor Intern

[Concentrix Daksh Services](https://himalayas.app/companies/concentrix). May 2018 - Sep 2018

```text
Supported insurance operations through data validation, policy and claims review, documentation, and compliance checks. Reviewed customer and policy information for completeness and consistency.
```

Skills: Data-Validation, Insurance-Operations, Compliance, Documentation, Quality-Assurance

## Education

### Universal AI University

MBA, Business Administration

```text
Pursuing an MBA with an expected completion in April 2026.
```

### SEBI

SEBI Investor Awareness Program, Investor Awareness. 2025 - Present

```text
Participated in the SEBI Investor Awareness Program, ongoing from 2025 to 2027.
```

### Dr. Lankapalli Bullayya College

B.Com, Commerce

```text
Completed Bachelor of Commerce.
```

### OxfordX

Financial Valuation Foundation, Finance

```text
Completed the Financial Valuation Foundation course.
```

## Tech stack

- Python
- Microsoft Excel
- SQL
- ChatGPT
- Power BI

To contact Amir, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Bhawna Bhawna](https://himalayas.app/@bhawna_01): Operations Analyst, OakNorth Bank
- [Shraddha Gupta](https://himalayas.app/@shraddhagupta1): Operations Manager, Sunkom Power Pvt. Ltd.
- [Dharmendar Sharma](https://himalayas.app/@dharmendarsharma): Team Leader, Teleperformance
- [Tanvi Jain](https://himalayas.app/@tanvijain3): Senior Operations Analyst, Novo
- [Asif User](https://himalayas.app/@asifuser2): Transfer Agent CSR, Equiniti
- [PN KRISHNAPRIYA](https://himalayas.app/@pnkrishnapriya): Operations Analyst (Fraud & Transaction Monitoring), Barclays
- [Sriram Nag Kiran Palagummi](https://himalayas.app/@sriramnagkiranpalagu): Subject Matter Expert (Associate Team Lead), Cognizant Technology Services
- [Shruti Pawar](https://himalayas.app/@shrutipawar5): Business Process Lead Finance & Insurance Operations, Tata Consultancy Services
- [Sumer Deonia](https://himalayas.app/@sumerdeonia): Senior Analyst – C10, Citicorp Services Pvt. Ltd.
- [vijay Kumar](https://himalayas.app/@vijaykumar45): Operations Team Leader, Unknown