# Amber Pachocka

Amber Pachocka is a remote worker on Himalayas, Operations Specialist at Electroverse, based in United Kingdom.

Source: https://himalayas.app/@amberpachocka

```text
Operations Specialist at Electroverse supporting Kraken migrations for Origin Energy and EDF.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Salary expectations | 40k+ GBP |
| Job categories | Operations Specialist, Data Analyst, Energy Specialist, Digital Operations Specialist |
| Skills | Energy Operations, EV Operations, Platform Migration, Data Analysis, Forecasting, Data Modeling, Process Improvement, Customer Operations, Customer Service, Training Colleagues, Intercom, Google Sheets, Google Docs, Internal Tools |

## About

```text
At Electroverse, I handle customer enquiries through Intercom and the Electroverse app while supporting customer operations as new features and ways of working are introduced.

At Kraken Technologies, I supported migrations to the Kraken platform for Origin Energy and EDF, helping customers through the transition and resolving energy account queries. I also coordinated with cross-functional teams to improve migration processes and supported Origin Energy customers across time zones.

At BCD Travel, I analysed travel datasets, developed forecasting models and worked with colleagues on data-informed business process improvements. My background also includes customer service, travel consulting and accountancy support.
```

## Experience

### Operations Specialist (current)

Electroverse. Sep 2025 - Present

```text
Handles customer enquiries through Intercom, using the Electroverse app and internal administration systems. Supports customer operations as new features and ways of working are introduced within an evolving EV charging service.
```

Skills: Intercom, Google-Sheets, Google-Docs, Internal-Tools, Customer-Operations, EV-Charging

### Digital Operations Specialist

[Octopus Energy](https://himalayas.app/companies/octopus-energy). Mar 2025 - Sep 2025

```text
Returned to Octopus Energy before moving internally to Electroverse in September 2025.
```

### Data Analyst

[BCD Travel](https://himalayas.app/companies/bcd-travel). Oct 2024 - Mar 2025

```text
Analysed travel datasets to identify trends, inform operational decisions and improve the accuracy and efficiency of client travel planning. Developed data models to support forecasting and worked with colleagues on data-informed improvements to business processes.
```

Skills: Data-Analysis, Forecasting, Data-Modeling, Google-Sheets, Google-Docs, Process-Improvement

### Energy Specialist

[Kraken Technologies](https://himalayas.app/companies/kraken-tech). May 2023 - Oct 2024

```text
Supported migrations to the Kraken platform for Origin Energy and EDF, helping customers through the transition and resolving energy account queries. Coordinated with cross-functional teams to improve migration processes and address issues affecting the customer experience.
```

Skills: Platform-Migration, Customer-Support, Cross-Functional-Collaboration, Process-Improvement, Out-of-Hours-Support

### Travel Consultant

Jet2 Holidays. Sep 2022 - Feb 2023

```text
Resolved booking issues and amendments, advised customers on holiday options and maintained accurate reservation details.
```

Skills: Customer-Service, Booking-Management, Reservation-Systems

### Customer Service Advisor

[Eurofins](https://himalayas.app/companies/eurofins). Apr 2022 - Sep 2022

```text
Supported business clients in a food testing laboratory, communicated results and processed samples with close attention to accuracy.
```

Skills: Customer-Service, Data-Processing, Attention-To-Detail

### Trainee Accountant

Phillips Accountancy. Nov 2021 - Apr 2022

```text
Processed financial data, supported reporting and managed client communications against deadlines.
```

Skills: Financial-Data-Processing, Reporting, Client-Communication

## Education

### Staffordshire University

Master's, International Relations

```text
Master's in International Relations from Staffordshire University, completed in 2023.
```

### Staffordshire University

BA (Hons), Business Management

```text
BA (Hons) in Business Management from Staffordshire University, completed in 2021.
```

### Walsall College

HNC & HND, Hospitality Management

```text
HNC and HND in Hospitality Management from Walsall College, completed in 2020.
```

## Tech stack

- Google Docs
- Intercom
- Google Sheets

To contact Amber, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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