# Amarachi Ubani

Amarachi Ubani is a remote worker on Himalayas, Customer Success Associate at Piggyvest, based in Nigeria.

Source: https://himalayas.app/@amarachiubani

```text
Customer Success Associate at Piggyvest who resolved 5,000+ customer tickets monthly across calls and email.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Specialist, Customer Support Representative, Customer Success Associate |
| Skills | Customer Success, Customer Support, Customer Relationship Management, Ticketing Support, Live Chat, Client Onboarding, Escalation Management, Data Analysis, Reporting, Process Improvement, Workflow Optimization, CRM Systems, Front, HubSpot, Zoho |

## About

```text
At Piggyvest, I supported customers by phone and email, resolving account, payment, and product inquiries. I handled 5,000+ tickets monthly and maintained an average handle time of 1 minute 53 seconds.

At Nova Bank Plc and Zenith Bank Plc, I managed customer inquiries and complaints, followed up on issues, and maintained CRM records. I also supported client onboarding and shared customer feedback to inform service improvements.
```

## Experience

### Customer Success Associate

Piggyvest. Mar 2025 - Jun 2026

```text
Resolved customer inquiries via calls and email, exceeding productivity targets by handling 5,000+ tickets monthly. Maintained CRM records and collaborated with cross-functional teams to resolve escalated issues.
```

Skills: Customer-Support, CRM, Ticketing, Communication-Skills, Problem-Solving, Fintech, Product-Education, Data-Analysis

### Customer Support Representative

Nova Bank Plc. Mar 2023 - Mar 2025

```text
Managed customer inquiries, complaints, and service requests, ensuring timely resolution through proactive follow-ups. Maintained CRM records and assisted with client onboarding and service improvement.
```

Skills: Customer-Support, CRM, Communication-Skills, Problem-Solving, Client-Onboarding, Reporting

### Intern

Zenith Bank Plc. Jan 2020 - Dec 2022

```text
Managed customer inquiries and complaints, ensuring timely resolution and maintaining CRM records. Assisted with client onboarding and provided insights for service improvement.
```

Skills: Customer-Support, CRM, Communication-Skills, Problem-Solving, Client-Onboarding

## Education

### Wellspring University

Bachelor's degree, Mass Communication. 2014 - 2018. Grade: First Class Honors

```text
Graduated with First Class Honors in Mass Communication from Wellspring University, Benin City, Nigeria.
```

## Tech stack

- Google Docs
- Gmail
- Slack
- Microsoft Teams
- Zendesk
- HubSpot
- Asana
- Notion
- Google Sheets
- Microsoft Excel
- Canva
- Front
- Microsoft Word
- Microsoft PowerPoint
- Google Slides

To contact Amarachi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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