# Amarachi okoro

Amarachi okoro is a remote worker on Himalayas, Amazon Virtual Assistant at King of Kings Publishing Company, based in Nigeria.

Source: https://himalayas.app/@amarachiokoro

```text
Amazon Virtual Assistant at King of Kings Publishing Company, optimizing Amazon listings to increase organic visibility and sales by 20%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 60k+ USD |
| Job categories | Customer Support Specialist, Administrative Assistant, Customer Service |
| Skills | Customer Support, Amazon Seller Central, Inventory Management, Order Management, Amazon Listing Optimization, Keyword Research, Competitive Analysis, Workflow Automation, Ticket Management, Calendar Management, Inbox Management, Customer Relationship Management, Customer Service, Product documentation, Process documentation |

## About

```text
At King of Kings Publishing Company, I manage Amazon Seller Central inventory and orders, maintaining 99% accuracy. I also optimize product listings with Helium 10 and Jungle Scout, contributing to a 20% increase in organic visibility and sales.

Previously, I supported customers and executives at DeFi Office, Global Coach Group, and HiTray. At DeFi Office, I improved automated workflows with Zapier and Make.com, reducing manual finance data entry by 30%.
```

## Experience

### Amazon Virtual Assistant (current)

King of Kings Publishing Company. Apr 2021 - Present

```text
Manages day-to-day operations in Amazon Seller Central, including inventory and order management, maintaining 99% accuracy. Optimizes product listings using Helium 10 and Jungle Scout, boosting organic visibility and sales by 20%.
```

Skills: Amazon-Seller-Central, Inventory-Management, Order-Management, Helium-10-Expertise, Junglescout, Keyword-Research, Competitive-Analysis, Pricing-Strategy, Product-documentation

### Customer Service & Virtual Assistant

DeFi Office. Jun 2018 - Dec 2020

```text
Managed high volumes of customer support tickets using Zendesk and HubSpot, maintaining a 98% CSAT. Created automated workflows with Zapier and Make.com, cutting manual data entry by 30%.
```

Skills: Zendesk, HubSpot, Zapier, Make.Com, Google-Workspace, Intercom, Zoho-CRM, Process-documentation, Knowledge-Base, Onboarding

### Administrative & Tech Support Assistant

Global Coach Group. May 2015 - Jun 2017

```text
Supported executive leadership with calendar, inbox, and meeting coordination across multiple time zones. Provided basic tech support to remote staff and organized digital files, improving document retrieval time by 25%.
```

Skills: Calendar-Management, Inbox-Management, Meeting-Coordination, Technical-Support, Google-Workspace, Process-documentation, Scheduling-Systems, Corporate-Trainer

### Customer Service Representative

HiTray. Mar 2013 - Apr 2015

```text
Delivered timely and empathetic support, achieving a 95% first-contact resolution rate. Used CRM systems to manage tickets and track issues, reducing team follow-up time by 15%.
```

Skills: Customer-Support, CRM, Ticket-Management, Issue-Resolution, Documentation, Feedback-Analysis

## Education

### Skill2Scale

Virtual Assistant & Customer Service Support, Virtual Assistance

```text
Completed the Virtual Assistant & Customer Service Support certification in 2025.
```

### Digital Hospitality Hub

Short Term Rental / Virtual Property Management, Virtual Property Management

```text
Completed the Short Term Rental / Virtual Property Management certification in 2024.
```

### LinkedIn Learning

Customer Service Fundamentals, Customer Service

```text
Completed the Customer Service Fundamentals certification in 2022.
```

### Federal Polytechnic Oko

HND, Mass Communication

```text
Earned a Higher National Diploma in Mass Communication from Federal Polytechnic Oko in 2011.
```

## Tech stack

- Shopify
- Intercom
- Slack
- Zendesk
- HubSpot
- Google Workspace
- Trello
- Asana
- Notion
- monday.com
- Zoom
- Zapier
- Canva
- Airtable
- Calendly
- Loom
- Apollo.io
- ChatGPT
- Microsoft 365
- Make.com

To contact Amarachi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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