# Aman Tiwari

Aman Tiwari is a remote worker on Himalayas, Technical Support & Cloud Security Engineer at Concentrix, based in India.

Source: https://himalayas.app/@amantiwari14

```text
Technical Support & Cloud Security Engineer at Concentrix supporting Microsoft security products and investigating enterprise security events.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 2500k+ INR |
| Job categories | Technical Support Engineer, Cloud Security Engineer |
| Skills | Technical Support, Cloud Security, Security Monitoring, Threat Detection, Incident Response, Cloud Security Posture Management, IAM, Microsoft Sentinel, Microsoft Defender for Cloud, Microsoft Defender For Endpoint, Microsoft Entra ID, Role Based Access Control, Zero Trust, SIEM, SOAR |

## About

```text
At Concentrix, I support Microsoft security products including Microsoft Sentinel, Microsoft 365, Microsoft Defender for Cloud, and Microsoft Defender for Endpoint. I investigate security events, support incident response, and help clients troubleshoot identity, access, and endpoint security issues while meeting SLA and CSAT targets.

I also support cloud security posture reviews, privileged access reviews, and identity lifecycle management through Microsoft Entra ID and role-based access control. I troubleshoot API authentication and collaborate with Engineering, QA, Cloud Security, IAM, and Infrastructure teams on root-cause investigations.

At Dominance Tech IT Solutions, I analyzed client data issues with SQL and Excel, managed cases in Zoho CRM and JIRA, and developed SSRS reports. Earlier, as Technical Support Team Lead at WNS, I led a team of 15 support executives and improved processes to reduce repeat issues.
```

## Experience

### Technical Support & Cloud Security Engineer (current)

[Concentrix](https://himalayas.app/companies/concentrix). Jun 2025 - Present

```text
Handled support cases for Microsoft security products, meeting SLA and CSAT targets. Investigated security events and supported cloud security posture reviews.
```

Skills: Microsoft-Sentinel, Microsoft-365, Microsoft-Defender-for-Cloud, Microsoft-Defender-For-Endpoint, Microsoft-Entra-ID, SIEM, SOAR, IAM, RBAC, OAuth, API-Keys, Troubleshooting, Documentation

### Technical Support Engineer

Dominance Tech IT Solutions. Mar 2024 - Jan 2025

```text
Reduced ticket resolution time by troubleshooting data issues using SQL and Excel. Managed incident lifecycle with Zoho CRM and JIRA, and developed SSRS reports.
```

Skills: SQL, MS-SQL-Server, Excel, Zoho-CRM, Jira, LogMeIn, Any-Desk, TeamViewer, SSRS, Data-Analysis, Troubleshooting

### Technical Support Team Lead

[WNS](https://himalayas.app/companies/wns-global-services). Aug 2021 - Mar 2024

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Led a team of 15 support executives, exceeding KPIs by 25% through coaching and mentoring. Handled escalations and reduced repeat issues by 20%.
```

Skills: Team-Leadership, Mentorship, Escalation-Management, Data-Analysis, Process-Improvement, SLA-Management, CSAT, Audit-Compliance

## Education

### Vishwakarma Institute of Information Technology

Master of Computer Applications, Computer Applications. 2021 - 2023. Grade: 82.45%

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Pursued a Master of Computer Applications (MCA) degree, achieving 82.45%.
```

### Savitribai Phule Pune University

Bachelor of Computer Science, Computer Science. 2018 - 2021. Grade: 71.47%

```text
Completed a Bachelor of Computer Science (BCS) degree, achieving 71.47%.
```

## Tech stack

- Jira
- Linux
- Windows
- Windows Server
- TeamViewer
- SQL
- Zoho CRM
- Power BI
- Microsoft Sentinel
- Microsoft Entra ID
- Microsoft 365
- REST APIs

To contact Aman, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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