# Amanda VanVoorhis

Amanda VanVoorhis is a remote worker on Himalayas, Senior Provider Support Specialist at HCA Healthcare / Mission Hospital, based in United States.

Source: https://himalayas.app/@amandavanvoorhis

```text
Healthcare IT operations leader at HCA Healthcare / MISSION HOSPITAL, leading ServiceNow adoption and clinical application work.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 125k+ USD |
| Job categories | Healthcare Technology Operations |
| Skills | Healthcare Technology Operations, EHR Implementation, Clinical Applications, IAM, Emergency Access Governance, HIPAA Security, Incident Response, IT Service Management, ServiceNow Implementation, Project Management, Business Systems Integration, Change Management, Metrics Dashboards, Team Supervision, Executive Reporting |
| LinkedIn | https://linkedin.com/in/amanda-van-voorhis-mba-254b5043 |

## About

```text
At HCA HEALTHCARE / MISSION HOSPITAL, I coordinate healthcare technology operations and provider support across seven hospitals and more than 100 clinics. I own critical incidents through resolution and keep executives, physicians, and operational leaders updated.

I partnered with HIPAA Security Officers to strengthen vetting and approval processes for external EMR users. I also led departmental ServiceNow implementation and adoption and developed dashboards to track ticket activity and service performance.

As PSS project lead for the CarePartners MEDITECH-to-Cerner migration and implementation lead for LaunchPoint, I aligned technical and clinical stakeholders on testing, readiness, training, and stabilization. My 12 years in hands-on clinical care inform my focus on patient-care continuity and clinician needs.
```

## Experience

### Senior Provider Support Specialist (current)

[HCA Healthcare / Mission Hospital](https://himalayas.app/companies/hca). Mar 2019 - Present

```text
Coordinate healthcare technology operations and provider support across seven hospitals and more than 100 clinics; troubleshoot and optimize clinical applications while prioritizing patient-care continuity. Partner with HIPAA Security Officers to strengthen vetting and access-request approval processes for non-employed clinicians and other external EMR users.
```

Skills: ServiceNow, ServiceCentral, Microsoft-365, Exchange-Online, Teams, SharePoint-Online, Power-BI, Jira, Planner, Kronos, Dragon-Medical, Oracle-Health, Cerner-Millennium, PowerChart, FirstNet, SurgiNet, Ambulatory, Launch-Point, Power-Plan, Dynamic-Documentation, Discern-Reporting, PatientKeeper, Meditech, HIPAA, IT-Service-Management, Incident-Response, Access-Governance, Project-Leadership, Executive-Reporting

### Surgical Services

AdventHealth, Pardee Hospital & Travel Assignments. Jan 2012 - Dec 2019

```text
Provided surgical support across multiple care settings and teams, contributing clinical perspective to later technology operations and EHR improvement work.
```

Skills: Surgical-Support, Clinical-Operations, EHR-Optimization

### Certified Surgical First Assistant

Mission Health. Apr 2018 - Mar 2019

```text
Collaborated with surgeons and multidisciplinary teams in time-sensitive clinical settings; developed deep understanding of patient-care workflows, operational reliability, and clinician needs.
```

Skills: surgical-assistance, clinical-workflows, Patient-Care, Teamwork

### Assistant Manager

Hickory Tavern. Jan 2009 - Dec 2012

```text
Managed day-to-day operations, staffing, scheduling, team supervision and performance reviews in a service environment.
```

Skills: Operations-Management, Staffing, Scheduling, Team-Supervision, Performance-Reviews

### Healthcare Office Manager / Clinical & Front Office Roles

Various Healthcare Employers. Jan 2004 - Dec 2010

```text
Managed day-to-day operations, staffing, scheduling, team supervision and performance reviews in healthcare and service environments.
```

Skills: Operations-Management, Staffing, Scheduling, Team-Supervision, Performance-Reviews

## Education

### Western Governors University

MBA, Business Administration

```text
Pursued an MBA with an expected completion in 2026.
```

### Western Governors University

B.S., Information Technology Management

```text
Earned a Bachelor of Science in Information Technology Management.
```

### Cisco

Cisco Certified Network Associate (CCNA), Networking

```text
Earned the Cisco Certified Network Associate (CCNA) certification.
```

### ISC2

Certified in Cybersecurity (CC), Cybersecurity

```text
Earned the ISC2 Certified in Cybersecurity (CC) certification.
```

### Western Governors University

Project Management Certificate, Project Management

```text
Earned a Project Management Certificate.
```

### Microsoft

Microsoft Office Specialist – Excel, Microsoft Office

```text
Earned the Microsoft Office Specialist – Excel certification.
```

### HCA Healthcare

IT Director Leadership Development Cohort, Leadership Development

```text
Participated in the HCA IT Director Leadership Development Cohort.
```

## Tech stack

- Microsoft Teams
- Jira
- Power BI
- Microsoft 365
- MEDITECH

To contact Amanda, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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