# Amanda User

Amanda User is a remote worker on Himalayas, Team Manager / Operations & CRM Lead at Dun & Bradstreet, based in Albania.

Source: https://himalayas.app/@amandasjoman

```text
Operations & CRM Specialist at Dun & Bradstreet who restored accurate reporting by fixing a broken cross-functional workflow
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Albania |
| Authorized to work in | Sweden, Albania |
| Salary expectations | 50k+ EUR |
| Job categories | Operations Coordinator, Operations Associate, Operations Specialist, Administrative Coordinator, Executive Assistant, Operations Manager, CRM Administrator, Data Analyst |
| Skills | Planning And Scheduling, Communication Skills, Workflow Optimization, Salesforce Administration, CRM Operations, Power BI, KPI Dashboards, BI Reporting, Data Integrity, Quality Assurance, Capacity Planning, OEE TAK, Lean, PDCA, Continuous Improvement, Root Cause Analysis, Workflow Troubleshooting, Pipeline Management |
| LinkedIn | https://linkedin.com/in/amanda-sjoman |

## What I'm looking for

```text
I'm looking for a 100% remote, async-friendly Operations Specialist or Coordinator role—ideally across CRM/Data Operations, Business Operations, or People Ops—where I can work autonomously in CET/EMEA hours. I'm excited to bring structure, clean data, and calm execution to a remote-first team as an individual contributor
```

## About

```text
Remote-ready Operations & CRM Specialist with 6+ years of Salesforce administration, KPI dashboard reporting, and cross-functional workflow optimization in global, English-speaking teams. Experienced in working autonomously across asynchronous environments to streamline processes, maintain data integrity, and manage end-to-end projects, scheduling, and onboarding. Based in CET (UTC+1) and open to 100% remote EMEA or global B2B contractor roles.
```

## Experience

### Team Manager / Operations & CRM Lead

[Dun & Bradstreet](https://himalayas.app/companies/dun-bradstreet). Jun 2023 - Nov 2026

```text
Led an 11-person operations team, owning daily workflow delivery, capacity planning, and reporting. Built custom Salesforce dashboards and Power BI reports to track KPIs, SLAs, and capacity, and resolved a broken cross-functional workflow that skewed team metrics.
```

Skills: Salesforce, Power-BI, KPI-Dashboards, Capacity-Planning, OEE-TAK, Quality-Assurance, Slack, Microsoft-Teams, Zoom

### Customer Service & Operations Representative

[Dun & Bradstreet](https://himalayas.app/companies/dun-bradstreet). Jul 2022 - Jun 2023

```text
Managed ~20 complex B2B/data cases daily in Salesforce, ranking among top performers in volume and data accuracy. Analyzed workflow bottlenecks and authored process guidelines adopted across daily team routines.
```

Skills: Salesforce, Data-Accuracy, Workflow-Analysis, Process-Improvement

### Solar Solutions Consultant & Project Coordinator

[Svea Solar](https://himalayas.app/companies/svea-solar-sweden). Aug 2021 - Jan 2022

```text
Served as Single Point of Contact managing multi-month residential solar installation pipelines from scoping through technical delivery. Conducted technical site assessments and created 3D roof mappings for proposals and cost calculations.
```

Skills: Project-Coordination, 3D-Solar-Mapping, Site-Assessment, Pipeline-Management, Customer-Relationship-Management

## Education

### Digital Productivity, Office Tools & AI (Microsoft Copilot)

Diploma Course, Digital Productivity

```text
Completed a diploma course in digital productivity, office tools, and AI, focusing on Microsoft Copilot.
```

### Continuous Improvement & Business Optimization

Diploma Course, Continuous Improvement

```text
Completed a diploma course in continuous improvement and business optimization.
```

### Business English & International Communication

Diploma Course, Business English

```text
Completed a diploma course in business English and international communication.
```

### Self-Leadership & Work Optimization

Diploma Course, Self-Leadership

```text
Completed a diploma course in self-leadership and work optimization.
```

### Professional Communication & Customer Interaction

Diploma Course, Professional Communication

```text
Completed a diploma course in professional communication and customer interaction.
```

## Tech stack

- Salesforce
- Google Docs
- Concur
- Google Drive
- Slack
- Microsoft Teams
- Jira Service Desk
- Jira
- Google Maps
- Google Workspace
- Microsoft Office 365
- Google Sheets
- Microsoft Excel
- Zoom
- Microsoft Power BI
- ServiceNow
- ChatGPT
- Microsoft Word
- Power BI
- Microsoft Outlook
- Microsoft 365
- Google Gemini
- Microsoft Copilot

To contact Amanda, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Ana Martins](https://himalayas.app/@anamartins): Business Operations Analyst, Hoist Group by Planet
- [Damilola Adetipe](https://himalayas.app/@damilolaadetipe): People Happiness Team Member, Sellpy
- [Everes Nezha](https://himalayas.app/@everesnezha): Operations Manager, Concentrix Albania
- [Maksym Danyliuk](https://himalayas.app/@maksymdanyliuk): Sales Team Lead, Home Alliance
- [Aria Muca](https://himalayas.app/@ariamuca): Executive Assistant, SFC Company
- [redjon halilaj](https://himalayas.app/@redjonhalilaj): Field Sales & Customer Operations, Magazina Virtuale
- [Nikita Baikov](https://himalayas.app/@NikitaB): Key Account Manager, Stell Eesti AS
- [Michael Freeman](https://himalayas.app/@michaelfreeman): Logistics Coordinator, Asia IBS
- [Raymond Lester](https://himalayas.app/@RaymondLester): Documentation Specialist, Stora Enso
- [Marinela Agastra](https://himalayas.app/@marinelaagastra): Operations & Executive Support Specialist, Terra Medico & LuminaVital