# Amanda Murillo

Amanda Murillo is a remote worker on Himalayas, Customer Service Sales and Tech Support at INTOUCH CX, based in Honduras.

Source: https://himalayas.app/@amandamurillo

```text
Dedicated customer service professional with strong problem-solving skills.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Honduras |
| Authorized to work in | Honduras |
| Salary expectations | 1k-1k USD |
| Job categories | Customer Service Representative, Technical Support Specialist, Sales Associate, Teaching Assistant, Customer Experience Representative, Customer Service Associate, Customer Support Agent, Customer Service, Virtual Assistant, Appointment Setter, Bookkeeper, Executive Assistant |
| Skills | Problem Solving, Critical Thinking, Flexibility, Multitasking, Teamwork, Positive Attitude |

## What I'm looking for

```text
I am looking for a role that allows me to grow professionally while contributing to a positive team environment.
```

## About

```text
My name is Amanda Murillo, and I am a dedicated customer service professional equipped with strong problem-solving abilities and excellent communication skills. I thrive in dynamic environments where I can contribute to team success and achieve positive results. My experience spans various roles, including customer service sales and technical support, where I have honed my ability to address customer inquiries effectively and provide tailored solutions.

Throughout my career, I have demonstrated a commitment to enhancing customer satisfaction. At Dyson, I handled customer inquiries and provided technical support, ensuring that customers received the assistance they needed with their products. My role as a Teacher Assistant further developed my teamwork and collaboration skills, as I supported classroom management and created a positive learning environment for students. I am now eager to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
```

## Experience

### Customer Service Sales and Tech Support

[INTOUCH CX](https://himalayas.app/companies/intouchcx). Oct 2023 - Dec 2023

```text
Handled customer inquiries via phone and email, providing assistance on Dyson products. Troubleshot technical issues, processed warranty claims, and offered product recommendations based on customer needs.
```

Skills: Customer-Service, Technical-Support, Troubleshooting

### Teacher Assistant

WESTERN INTERNATIONAL SCHOOL. Mar 2023 - Aug 2023

```text
Assisted the lead teacher in managing classroom behavior and ensuring a supportive learning environment. Supervised students during various school activities and occasionally substituted for the teacher.
```

Skills: Classroom-Management, Communication-Skills, Teamwork

### Live Chat Customer Service

INTOUCH 24/7. Feb 2022 - Aug 2022

```text
Enhanced customer satisfaction by addressing concerns and providing accurate information. Documented cases efficiently and ensured real estate professionals were satisfied with Zillow's services.
```

Skills: Customer-Satisfaction, Communication-Skills

### Customer Service Representative

[STARTEK](https://himalayas.app/companies/startek). Sep 2019 - Dec 2019

```text
Responded to customer requests for products and services, assisting them in navigating the company website and placing online orders to improve user experience.
```

Skills: User-Experience, Problem-Solving, Communication-Skills

## Education

### Universidad Nacional Autónoma De Honduras

Bachelor of Arts, Foreign Languages Education. 2015 - 2023

```text
Bachelor of Arts in Foreign Languages Education, focusing on the development of language skills and teaching methodologies to effectively educate students in foreign languages.
```

## Tech stack

- Amazon Connect
- Salesforce
- Salesforce Sales Cloud
- Slack
- Microsoft Teams
- JavaScript
- Google Workspace
- Microsoft Office 365
- Trello
- Cisco Unity Connection
- Punchtime for Trello
- SlackTextViewController

To contact Amanda, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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