# Amanda Lake

Amanda Lake is a remote worker on Himalayas, Customer Service Specialist at Guaraní Trading, based in Brazil.

Source: https://himalayas.app/@amandalake

```text
Customer service and operations professional with 15+ years in e-commerce, sourcing, and product development.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Brazil |
| Authorized to work in | United States, Brazil |
| Salary expectations | 40k+ USD |
| Job categories | Customer Service Specialist, Customer Support, Administrative Assistant, Virtual Assistant, Data Entry Specialist, Customer Care Executive, Customer Experience Associate, Customer Experience Specialist, Customer Experience Representative, Executive Assistant, Customer Service |
| Skills | Customer Service, Product Development, SaaS, Zendesk, AS 400, Data Entry, Problem Solving, Critical Thinking, Market Research, Account Management, Quality Control, Attention To Detail, Communication Skills, Interpersonal Skills, Tech Savvy, Order Management, Full Stack Developer, R&D |
| LinkedIn | https://https://www.linkedin.com/in/amanda3lake/ |

## What I'm looking for

```text
I seek remote or hybrid roles in customer support, operations, or administrative assistance where I can apply sourcing, logistics, and product development experience in a collaborative, fast-paced environment.
```

## About

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I am a globally experienced customer service and operations professional with 15+ years in e-commerce, international sourcing, and administrative support across the United States, China, and South America. I have led product development and vendor management in the footwear industry, managed international shipments, and supported clients through every stage of a transaction, consistently delivering excellent service and solving complex logistics problems.

In recent years I transitioned to remote customer support and operations roles, assisting South American buyers with sourcing and logistics, resolving inquiries via chat, phone, and email, and ensuring seamless order processing with real-time updates. I bring strong market research, supplier negotiation, and cross-cultural communication skills, and I am focused on roles in Customer Support, Administrative/Virtual Assistance, and E-commerce Operations.
```

## Experience

### Customer Service Specialist (current)

Guaraní Trading. May 2021 - Present

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Conduct market research, source products, negotiate pricing with global suppliers, and manage air/sea shipments while maintaining customer satisfaction through multi-channel communication.
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Skills: Customer-Service, Sourcing, Logistics-Coordination, Order-Management, Market-Research, Multichannel-Support, Quality-Control

### Customer Service Specialist

Euro Connexion. Sep 2017 - Mar 2020

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Sourced products, identified market trends, conducted factory inspections to ensure quality, and coordinated international shipping while maintaining strong client relationships.
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Skills: Customer-Service, Product-Sourcing, Client-Relations, Market-Research, Quality-Assurance, Logistics

### Director of Footwear Product Development

Xiamen LuXinJia Import & Export Co.. Mar 2012 - May 2016

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Led product development for New Balance Skate and Skechers divisions, overseeing teams, production processes, quality control, costing, materials sourcing, and client communications.
```

Skills: Product-Development, Footwear-Design, Team-Leadership, Quality-Control, Sourcing, Vendor-Management

### Director of Footwear Product Development

Northstar Sourcing Group. May 2011 - Feb 2012

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Managed the Skechers account, overseeing product development, exceeding sales goals, and coordinating client-facing activities across design and production.
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Skills: Account-Management, Product-Development, Client-Relations, Sales-Growth, Production-Management, Quality-Assurance

### Senior Designer / Line Builder

Charles David of California. Jan 2010 - Dec 2011

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Designed and developed the Charles by Charles David brand, managed prototyping, production approvals, sourced materials, and finalized fit corrections for consistent product delivery.
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Skills: Footwear-Design, Line-Building, Prototyping, Sourcing, Tech-Packs

### Designer / Line Builder

Camuto Group. Jan 2005 - Dec 2010

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Launched and sustained a top-selling contemporary private label, managed prototypes, specs, materials sourcing, and presented collections to buyers to inform seasonal planning.
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Skills: Line-Building, Product-Launch, Prototyping, Spec-Management, Sourcing

### Senior Designer / Product Development

Chainson Footwear. Feb 2010 - Jul 2010

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Designed first-cost and private-label footwear for major retailers, created tech packs, and managed prototype corrections to meet retailer specifications.
```

Skills: Private-Label-Design, Tech-Packs, Retail-Specifications, Quality-Control

### Executive Sales Assistant

VCS Group LLC. Jan 2003 - Dec 2005

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Provided executive sales support including administrative coordination, client communication, and sales-related logistics to support business operations.
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Skills: Sales-Support, Client-Communication, Coordination, Data-Entry, Scheduling, Order-Processing, Office-Administration, Administrative-Support

### Administrator

Sawyer. Jan 2000 - Dec 2003

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Performed administrative duties, supported office operations, and maintained records to ensure smooth business processes.
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Skills: Communication-Skills, Office-Administration, Record-keeping, Scheduling, Data-Entry, Customer-Support, Document-Management

### Shipping Coordinator

DBI Inc. Jan 1997 - Dec 2000

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Coordinated shipping operations, managed logistics documentation, and ensured timely dispatch and tracking of shipments.
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Skills: Shipment-Tracking, Inventory-Coordination, Compliance, Problem-Solving, Order-Fulfilment

## Education

### Sierra College

Associate of Arts, Art. 1995 - 1997

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Completed an Associate of Arts in Art, focusing on foundational art and design studies from 1995 to 1997.
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## Tech stack

- Gmail
- Zendesk
- HTML5

To contact Amanda, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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