# Amanda Clardy

Amanda Clardy is a remote worker on Himalayas, Customer Supportability Professional 2 Product Investigations at Intuit, based in United States.

Source: https://himalayas.app/@amandaclardy

```text
Technical Instructional Designer and Writer, Curriculum Design, eLearning, ADDIE, Learning Analytics
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| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 80k-120k USD |
| Job categories | Instructional Designer, Learning And Development Specialist, Technical Trainer, Training Specialist |
| Skills | Instructional Design, Learning Experience Design, Curriculum Development, Needs Assessment, ADDIE, Adult Learning Principles, Performance Gap Analysis, Training program development, LMS, Docebo, Articulate 360, Rise360, SCORM, Technical Writer, Technical Documentation |
| LinkedIn | https://https://www.linkedin.com/in/amanda-clardy/ |

## What I'm looking for

```text
I do my best work when I can ask the right questions and turn complex information into content that learners can understand. I enjoy fixing training issues and my strength lies in asking, "why?" before building solutions. I am interested in work that focuses on turning complex ideas, technical workflows, and support processes into content that is clear, structured, and easy to use.
```

## About

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At Intuit, I analyzed customer reports to distinguish system bugs from user knowledge gaps, then created digital workarounds and training content. I also worked with Product Managers and Engineering SMEs to identify training needs for upcoming features.

I designed Intuit’s first standardized Tier 2 curriculum using adult learning principles and created programs with Articulate 360 and Rise 360. Those programs improved frontline quality scores by 20% and reduced invalid escalations by 10%.

Earlier at Intuit, I analyzed agent contact and call quality data to identify learning needs and propose targeted training. As a QuickBooks & Payroll Expert, I delivered company-wide training on newly launched product features to over 300 frontline staff members.
```

## Experience

### Customer Supportability Professional 2 Product Investigations

[Intuit](https://himalayas.app/companies/intuit). Apr 2021 - Jul 2026

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Served as a key liaison between engineering teams and end-users, applying technical product expertise to audit systems, detect design and learning gaps, and drive agile training interventions. Collaborated with Product Managers and Engineering SMEs to review feature launches and proactively update learning modules.
```

Skills: Root-Cause-Analysis, Performance-Gap-Analysis, Agile-Training, Stakeholder-Management, Technical-Product-Knowledge, Workload-Prioritization, Cross-Functional-Collaboration

### T2 LEARNING EXPERIENCE TECHNICALTRAINER

[Intuit](https://himalayas.app/companies/intuit). Sep 2018 - Mar 2021

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Experience designing/developing learning solutions, directing the e2e design, delivery, & administration of internal training across multiple partner sites. Designed first standardized Tier 2 curriculum.
Created & implemented internal training programs utilizing Docebo
Reverse-engineered undocumented internal tool through hands-on testing & developed job aids & step-by-step guides
```

### Quality Assurance Specialist

[Intuit](https://himalayas.app/companies/intuit). Mar 2017 - Sep 2018

```text
Analyzed agent contact data to assess performance, identifying behavioral and knowledge trends to inform coaching opportunities. Redesigned the corporate call compliance evaluation matrix to focus on rotating core competencies and partnered with stakeholders on a positive reinforcement program.
```

Skills: Data-Analysis, Performance-Assessment, Coaching, Stakeholder-Management, Program-Development, Quality-Assurance

### QuickBooks & Payroll Expert

[Intuit](https://himalayas.app/companies/intuit). Oct 2015 - Jul 2018

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Selected as part of the inaugural team to learn newly launched products and delivered company-wide trainings to over 300 frontline staff members on new product features. Mastered three enterprise accounting software products within the first year.
```

Skills: Training-Delivery, Product-Knowledge, Quickbooks, Payroll, Financial-Workflows

## Education

### Udemy

Master Learner in Technology, Technology

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Earned the Master Learner in Technology certification.
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### University of Nevada, Reno

Coursework, Psychology and Mathematics

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Completed coursework in Psychology and Mathematics.
```

## Tech stack

- Splunk
- Jira
- Confluence
- Zoom
- QuickBooks
- SQL
- Articulate 360

To contact Amanda, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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