# Alyssa Rich

Alyssa Rich is a remote worker on Himalayas, Implementation Specialist at FinThrive, based in United States.

Source: https://himalayas.app/@alyssarich

```text
I lead healthcare software implementations, integrations, and data validation to accelerate reliable client onboarding.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 66k+ USD |
| Job categories | Implementation Specialist, Clearing And Settlement Analyst, Operational Support Analyst, Business Systems Analyst |
| Skills | Software Implementation, Client Onboarding, SQL, Data Validation, Excel, API Integration, Technical Integration, EDI, 5010, System Configuration, Troubleshooting, Triage, Salesforce SRM, Salesforce, Rally, Agile Release Management, Project Planning, Cross Functional Collaboration, Root Cause Analysis, Documentation |
| LinkedIn | https://linkedin.com/in/alyssa-m-rich |

## What I'm looking for

```text
I'm looking to lead client onboarding, technical integrations, and system validation work where I can partner across clients and development teams to deliver reliable software rollouts.
```

## About

```text
At FinThrive, I lead end-to-end healthcare client implementations, from project planning and technical configuration through account validation and onboarding.

I coordinate clients and development teams to deploy API integrations and payer connections, resolving ANSI 5010 discrepancies, Payor Codes, and Receiver ID issues that can disrupt data transfers.

I use SQL and Excel to validate system mapping integrity and analyze transition data, while creating Salesforce-based configuration playbooks, client materials, and training documentation.

Previously at Farmers Insurance Group, I triaged commercial policy and billing platform issues, supported Agile releases, translated trends into user stories, and trained teammates and clients on software workflows.
```

## Experience

### Implementation Specialist

FinThrive. Mar 2023 - Aug 2026

```text
Led end-to-end implementation lifecycles for healthcare clients, managing project planning, technical configurations, and account validation. Coordinated cross-functional workstreams to deploy seamless technical setups and API integrations.
```

Skills: SQL, Excel, Salesforce, API-Integration, EDI, 5010, System-Configuration, Project-Planning, Cross-Functional-Collaboration

### Operational Support Analyst II

Farmers Insurance Group. May 2018 - Oct 2022

```text
Conducted root-cause analysis and system triage on complex Commercial Policy and Billing platforms. Managed pre- and post-production validation events within an Agile framework to ensure smooth system updates and releases.
```

Skills: Root-Cause-Analysis, Agile, Rally, System-Triage, Software-Training, User-Stories

### Commercial Service Advocate II

Farmers Insurance Group. Oct 2016 - May 2018

```text
Resolved escalated software and policy inquiries using Salesforce SRM, meeting strict service level agreements. Served as Implementation Subject Matter Expert to onboard new hires and guide them through internal software applications.
```

Skills: Salesforce-SRM, SLA-Management, Subject-Matter-Expert, Onboarding, Documentation

### Senior Service Advocate

Farmers Insurance Group. Nov 2012 - Oct 2016

```text
Managed high-volume multi-channel client inquiries from agents and high-value lines, ensuring swift technical and billing resolution. Delivered targeted product walk-throughs and platform training to clients to drive software adoption.
```

Skills: client-support, Multichannel-Communication, Training, Software-Adoption

## Education

### University of California, Los Angeles

Bachelor of Arts, Anthropology

```text
Bachelor of Arts in Anthropology from the University of California, Los Angeles.
```

## Tech stack

- Salesforce
- SQL

To contact Alyssa, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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