# al-wahid Al-haadi hussain

al-wahid Al-haadi hussain is a remote worker on Himalayas, Out of Hours Work Scheduler at Ilex Compliance Services LTD, based in United Kingdom.

Source: https://himalayas.app/@alwahidalhaadihussai

```text
Motivated customer service advisor with seven years of experience.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Job categories | Customer Service Advisor, Customer Service, Customer Experience Manager, Customer Service Officer, Customer Service Executive, Customer Support Agent |
| Skills | Communication Skills, Customer Service, Scheduling, Data Entry, Problem Solving, SAP, Time Management, Care Team Support |

## What I'm looking for

```text
I am looking for a role that values customer satisfaction and offers growth opportunities.
```

## About

```text
I am a highly motivated and reliable customer service advisor with seven years of experience across various customer service departments. My expertise lies in managing multiple tasks efficiently while maintaining a focus on providing a first-class customer experience. I excel in resolving queries and complications, ensuring that customer needs are met with a confident and communicative approach.

Currently, I work part-time as a Scheduler/Dispatcher Coordinator at British Gas, where I organize and manage customer appointments using the SAP system. I build strong relationships with Smart Energy Managers and support my team in achieving operational efficiency. My previous roles have honed my skills in data validation, emergency dispatching, and customer experience, allowing me to thrive in fast-paced environments.

My ambition drives me to continuously improve my skills and contribute positively to any team I am part of. I am eager to leverage my experience in a challenging new role that values customer satisfaction and operational excellence.
```

## Experience

### Out of Hours Work Scheduler (current)

Ilex Compliance Services LTD. Jul 2024 - Present

```text
Managed compliance business workload outside normal hours, ensuring job completion and client communication. Responsible for updating job management systems and providing weekly reports.
```

Skills: Job-Management, Compliance, Client-Communication, Scheduling, Reporting, Time-Management, Problem-Solving

### Scheduler/Dispatcher Coordinator (current)

[British Gas](https://himalayas.app/companies/british-gas). May 2010 - Present

```text
Responsible for organizing and managing customer appointments using the SAP system, ensuring timely dispatch of engineers, and building relationships with Smart Energy Managers. Provided support to team members and managed daily reports and budget tracking.
```

Skills: Communication-Skills, SAP, Customer-Service, Appointment-Management, Relationship-Management, Time-Management, Problem-Solving

### Data Validator

Elovate. Sep 2023 - Jan 2024

```text
Processed supporter data and validated documents for various client campaigns, ensuring accuracy and adherence to deadlines.
```

Skills: Data-Processing, Validation

### Emergency Dispatcher

Manpower. Jul 2022 - Sep 2022

```text
Served as the key contact for Meter Installer workforce, ensuring efficient operations and timely customer updates regarding appointments and emergencies.
```

Skills: Scheduling, Problem-Solving, Team-Coordination

### Scheduling Coordinator

Emis Group. Jun 2022 - Jul 2022

```text
Validated new bookings and planned schedules for NHS equipment repairs, ensuring compliance with service level agreements.
```

Skills: Communication-Skills, Scheduling, NHS-Equipment

### Customer Experience Advisor

Sky Betting & Gaming. Jun 2020 - Feb 2022

```text
Conducted verification checks for new customer accounts, managed data entry, and resolved customer queries through live chat.
```

Skills: Live-Chat, Customer-Service, Data-Entry, Verification-Checks, Problem-Solving

### Data Entry Clerk

TNT (Manpower). Sep 2019 - Jan 2020

```text
Performed general data entry tasks, including processing parcel invoices into the system.
```

Skills: Data-Entry, Time-Management

### Client Account Coordinator

The Big Word. Jul 2018 - Nov 2019

```text
Provided administrative support for project completion, liaised with internal and external resources, and ensured quality in translation and transcription projects.
```

Skills: Quality-Assurance, Time-Management, Communication-Skills

## Education

### City of Leeds

GCSE, General Education

Activities and societies: Volunteered to teach English to speakers of another language for four hours per week over two days, working with a class of 7-10 adults.

```text
Completed 4 GCSE passes with grades ranging from B to D, demonstrating foundational knowledge and skills in various subjects.
```

## Tech stack

- Gmail
- F#

To contact al-wahid Al-haadi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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