# Ally Cababa

Ally Cababa is a remote worker on Himalayas, Social Media Manager at Coreage RX, based in Philippines.

Source: https://himalayas.app/@allycababa

```text
Customer Support Associate across Coreage RX and CrunchLabs, supporting customers through social, chat, email, and technical channels.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Customer Service Associate, Social Media Manager, Content Moderator, Technical Support Representative |
| Skills | Customer Support, Technical Support, Customer Service, Content Moderation, Social Media Management, Customer Retention, Troubleshooting, Subscription Support, Phone Support, Live Chat, Email Support, Oracle SQL, Salesforce, Gorgias, Meta Business Suite |
| LinkedIn | https://linkedin.com/in/cababa-alliahcaila |

## About

```text
At Coreage RX, I managed customer engagement across social media platforms, responded to inquiries, and addressed customer concerns while helping maintain a positive brand presence.

At CrunchLabs, I managed chat and email subscription inquiries through Gorgias, supporting retention efforts. I also assisted with YouTube comments and the Facebook Business profile.

At Optum Global Solutions, I supported pharmacy operations by troubleshooting software issues with Oracle SQL and Salesforce. Earlier, I provided technical support at Teleperformance and shipping and delivery support at Amazon.
```

## Experience

### Social Media Manager

Coreage RX. Mar 2026 - Sep 2026

```text
Managed customer engagement across social media platforms, responded to inquiries, addressed customer concerns, and helped maintain a positive brand presence through timely and professional communication.
```

Skills: Meta-Business-Suite, Trustpilot, Customer-Engagement, Communication-Skills

### Content Moderator & Customer Service Associate

Crunchlabs. Sep 2024 - May 2026

```text
Managed customer chat and email subscription inquiries through the Gorgias platform, supporting retention efforts and delivering excellent customer satisfaction. Assisted in managing YouTube comments and the Facebook Business profile to ensure timely engagement and customer support.
```

Skills: Gorgias, Customer-Support, Retention, YouTube, Facebook-Business, Communication-Skills

### Pharmacy L1 Technical Support

Optum Global Solutions. Feb 2022 - Jul 2024

```text
Supported pharmacy operations by troubleshooting and resolving software issues using Oracle SQL and Salesforce, delivering timely solutions through phone and ticketing platforms.
```

Skills: Oracle-SQL, Salesforce, Technical-Support, Troubleshooting, Ticketing-Systems

### Shipping and Delivery Support

[Amazon](https://himalayas.app/companies/amazon). Oct 2021 - Jan 2022

```text
Responded to customer inquiries regarding parcel status via email and chat. Provided general support to Amazon drivers through inbound calls, and processed appropriate credits, refunds, and escalations based on customer concerns.
```

Skills: Customer-Support, Email-Support, Live-Chat, Inbound-Calls, Refunds, Escalation-Management

### Technical Support Representative

[Teleperformance](https://himalayas.app/companies/teleperformance-com). Aug 2018 - Sep 2020

```text
Provided inbound phone support by troubleshooting mobile phones and routers, and verifying eligibility for upgrades and additional lines.
```

Skills: Technical-Support, Troubleshooting, Inbound-Calls, Mobile-Phones, Routers

## Education

### International School for Hotel and Restaurant Management

Technical-Vocational Track, Food and Beverage Services

```text
Completed a technical-vocational track in Food and Beverage Services.
```

## Tech stack

- Salesforce
- Shopify
- Slack
- Zendesk
- Google Workspace
- Vercel
- Gorgias
- Meta Business Suite
- ChatGPT
- Epic

To contact Ally, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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