# Ali Zafar

Ali Zafar is a remote worker on Himalayas, Email Customer Support Representative at Retaone Labs, based in Pakistan.

Source: https://himalayas.app/@alizafar3

```text
Customer Support Representative at RETAONE LABS, resolving order and product inquiries by email after supporting Revolut FinCrime reviews.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Pakistan |
| Authorized to work in | Pakistan |
| Job categories | Customer Support Representative, Financial Crime Analyst, Customer Success Specialist, ECommerce Manager, Email Support Representative |
| Skills | Customer Support, Email Support, Live Chat, Phone Support, Multichannel Support, KYC, AML, Customer Due Diligence (CDD), Financial Crime Compliance, Fraud Detection, Transaction Monitoring, Risk Assessment, Case Investigation, Order Management, Customer Retention |

## About

```text
At RETAONE LABS, I respond to customer emails and resolve order- and product-related concerns, with timely follow-up.

At Revolut, I conducted KYC, CDD, and AML reviews, investigated financial crime alerts, and supported customers with verification and account concerns through live chat.

Across customer support roles for Truebill, foodpanda, Talabat, Curiol, Walmart, FedEx, Amazon, and TapTap, I helped customers with orders, payments, deliveries, refunds, and account issues through chat, phone, and email.
```

## Experience

### Email Customer Support Representative (current)

Retaone Labs. Jan 2026 - Present

```text
Delivered professional email support by responding to customer inquiries, resolving order-related concerns, and maintaining timely communication.
```

Skills: Email-Support, Order-Resolution, Customer-Service, Communication-Skills

### FinCrime Analyst and Customer Support Specialist

Mindbridge. Jan 2025 - Dec 2026

```text
Conducted KYC, CDD, and AML reviews for Revolut, investigated financial crime alerts, and supported customers with verification and account-related concerns.
```

Skills: KYC, CDD, AML, Financial-Crime, Fraud-Detection, Risk-Assessment, Case-Investigation, Compliance

### Customer Support Specialist

Mindbridge. Jan 2025 - Dec 2025

```text
Supported customers through live chat for TapTap, resolving service-related inquiries, account concerns, and order issues.
```

Skills: Live-Chat, Issue-Resolution, Escalation-Management, Documentation, Customer-Service

### Email Customer Support Representative

Pickleball Paddle. Jan 2024 - Dec 2025

```text
Provided dedicated email support for two e-commerce stores, assisting customers with orders, returns, exchanges, and product inquiries.
```

Skills: Email-Support, Order-Management, Returns, Exchange, Product-Knowledge, Customer-Service

### Chat Support Representative

IBEX. Jan 2024 - Dec 2024

```text
Assisted customers through live chat for Walmart, resolving inquiries related to food orders, deliveries, refunds, cancellations, and payment issues.
```

Skills: Live-Chat, Order-Tracking, Refunds, Cancellations, Multitasking, Customer-Satisfaction

### Support Representative

IBEX. Jan 2024 - Dec 2024

```text
Provided live chat and phone assistance to customers for FedEx regarding shipment tracking, delivery updates, logistics inquiries, and shipment exceptions.
```

Skills: Live-Chat, Phone-Support, Shipment-Tracking, Logistics, Documentation

### Customer Support Specialist

IBEX. Jan 2024 - Dec 2024

```text
Assisted customers for Amazon with order management, returns, refunds, deliveries, and account-related inquiries while ensuring excellent customer satisfaction.
```

Skills: Order-Management, Returns, Refunds, Customer-Service, Record-keeping, Multitasking

### Customer Support Representative

TheLiquorBros. Jan 2023 - Dec 2024

```text
Provided customer support through email and phone while assisting with order processing, shipping coordination, and logistics operations.
```

Skills: Email-Support, Phone-Support, Order-Processing, Shipping, Logistics, Customer-Service

### Support Representative

Plan Labs Solutions. Jan 2022 - Dec 2023

```text
Served as the communication bridge between customers and delivery personnel for Curiol, providing phone support, location sharing, and delivery tracking.
```

Skills: Phone-Support, Order-Tracking, Coordination, Problem-Solving, Customer-Service

### Customer Support Specialist & E-commerce Manager

Party Galore Events. Jan 2022 - Dec 2023

```text
Supported daily e-commerce operations by managing customer inquiries, product listings, SEO activities, and marketplace management across multiple online platforms.
```

Skills: Customer-Support, Ecommerce, eBay, Etsy, SEO, Product-Listing, Order-Processing, Inventory-Management

### Chat Support Representative

Mindbridge. Jan 2021 - Dec 2022

```text
Assisted customers through live chat for foodpanda, resolving inquiries related to food orders, deliveries, refunds, cancellations, and payment issues.
```

Skills: Live-Chat, Order-Tracking, Refunds, Cancellations, Multitasking, Customer-Satisfaction

### Support Representative

Abacus Consulting. Jan 2020 - Dec 2021

```text
Provided phone-based customer support for Truebill, assisting users with account-related inquiries, subscription management, and billing concerns.
```

Skills: Customer-Support, Phone-Support, Active-Listening, Problem-Solving, Documentation

## Education

### Virtual University

University, General. 2023 - Present

```text
Currently pursuing a university degree at Virtual University, ongoing since 2023.
```

### Government College Railway Road, Lahore

Intermediate, General. 2019 - 2021

```text
Completed intermediate studies from Government College Railway Road, Lahore from 2019 to 2021.
```

### F.G Public Boys High School No 2, Lahore

Matriculation, General. 2017 - 2019

```text
Completed matriculation from F.G Public Boys High School No 2, Lahore from 2017 to 2019.
```

## Tech stack

- Salesforce
- Shopify
- Intercom
- Zendesk
- HubSpot
- Google Workspace
- WordPress
- FreshDesk
- Gorgias
- Meta Business Suite

To contact Ali, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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