# Alisha User

Alisha User is a remote worker on Himalayas, Senior Process Executive at Cognizant, based in India.

Source: https://himalayas.app/@alishauser13

```text
Quality assurance specialist at Cognizant managing L1/L2 content review and training evaluators on changing quality guidelines.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 30k+ USD |
| Job categories | QA Specialist, Content Evaluator, Search Quality Rater, Content Moderator |
| Skills | Quality Assurance, Search Quality Rating, Search Relevance Evaluation, Search Intent Analysis, Content Evaluation, Content Moderation, Multi Level Quality Reviews (L1 L2 L3), Guideline based review, Policy Adherence, Accuracy Scoring, Audit Sampling, data integrity checks, Training and Onboarding, Process documentation, Calibration Sessions |
| LinkedIn | https://linkedin.com/in/alisha-qureshi |

## What I'm looking for

```text
I'm looking for remote opportunities with global teams, particularly in search quality, content evaluation, or trust and safety.
```

## About

```text
At Cognizant, I manage L1/L2 quality workflows for content review against accuracy and compliance benchmarks. I also act as an SME and trainer, supporting onboarding and process updates as quality guidelines change.

As a Process Executive at Cognizant, I evaluated and created search assets and description content under client policies and rating guidelines. I ranked among the Top 10 Associates monthly for speed, accuracy, and zero-delay SLA performance.

Earlier, I resolved user queries remotely as a Customer Support Associate at Teleperformance and produced guideline-compliant informational content as a Quora Marketing Intern at CareerGuide.com.
```

## Experience

### Senior Process Executive (current)

[Cognizant](https://himalayas.app/companies/cognizant). Apr 2025 - Present

```text
Acting SME and trainer for onboarding, process updates, and technical mentorship aligned to changing quality guidelines. Managed L1/L2 quality workflows for high-volume content review against accuracy and compliance benchmarks.
```

Skills: Quality-Assurance, L1-L2-Escalation, Content-Review, Training, Mentorship, Performance-Analytics, Process-Improvement

### Process Executive

[Cognizant](https://himalayas.app/companies/cognizant). Nov 2023 - Apr 2025

```text
Evaluated and created high-volume search assets and description content under client policies and rating guidelines. Ranked among Top 10 Associates monthly for speed, accuracy, and zero-delay SLA performance.
```

Skills: Search-Quality-Rating, Content-Evaluation, SLA-Compliance, Mentorship, Guideline-Adherence

### Customer Support Associate

[Teleperformance](https://himalayas.app/companies/teleperformance-com). Jul 2023 - Sep 2023

```text
Resolved complex user queries using clear written and verbal communication in a remote environment.
```

Skills: Customer-Support, Communication-Skills, Problem-Solving, Remote-Work

### Quora Marketing Intern

CareerGuide.com. Jul 2021 - Sep 2021

```text
Produced guideline-compliant informational content to support organic reach.
```

Skills: Content-Creation, Marketing, Guidelines-Compliance

## Education

### St. Aloysius College

Master of Commerce, Commerce. 2019 - 2021

```text
Pursued a Master of Commerce degree at St. Aloysius College, Jabalpur, India, from 2019 to 2021.
```

### St. Aloysius College

Bachelor of Commerce, Commerce. 2016 - 2019

```text
Completed a Bachelor of Commerce degree at St. Aloysius College, Jabalpur, India, from 2016 to 2019.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint

To contact Alisha, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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