# Alina Harun

Alina Harun is a remote worker on Himalayas, Relationship Manager - Customer Relations at MPOWER Financing, based in India.

Source: https://himalayas.app/@alinaharun

```text
I improve lending operations, customer conversion, and portfolio outcomes.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Job categories | Relationship Manager, Business Operations, Customer Operations, Lending Operations, Account Manager, Customer Success Manager, Sales Manager, Business Development Manager, Training Manager, Client Relationship Manager, Business Relationship Manager, Relationship Management, Banking Relationship Manager, Relationship Manager, Financial Services Relationship Manager |
| Skills | Customer Relationship Management, Salesforce, Zendesk, Excel, Case Management, Customer Escalation Management, Loan Servicing, Loan Processing, Workflow Management, Workflow Automation, Operations Management, Business Operations, Document Review, Customer Success, Continuous Improvement, Customer Onboarding, Account Management, Service Level Objectives, Stakeholder Management, Sales Strategy, Sales Targets, Consultative Selling, Team Management, Training and Development, Leadership, Presentation Skills, Interpersonal Communication |

## What I'm looking for

```text
I'm exploring Business Operations, Customer Operations, Lending Operations, or Account Management roles in Bengaluru, preferably remote or hybrid, where I can own outcomes, improve processes, and deliver strong customer and business results.
```

## About

```text
At MPOWER Financing, I own end-to-end customer relationships for a $7M/month international loan portfolio, converting 2,450+ offers worth $100M+ while achieving 85%+ conversion, 99%+ SLA, 97%+ CSAT, and 95%+ quality scores. I also redesigned refinance workflows with Underwriting and Product to cut turnaround time by 50%+ and helped launch self-service document uploads that increased automated submissions by 30%.

Before fintech, I built sales and people-leadership experience at BYJU'S and WizKlub, generating ₹1.2 crore in revenue, training business development teams, and leading 10–12 associates to exceed targets by 120%. I bring consultative selling, customer operations, coaching, and process improvement to every role.
```

## Experience

### Relationship Manager - Customer Relations (current)

MPOWER Financing. Feb 2024 - Present

```text
Promoted to Relationship Manager – Customer Relations in December 2025 in recognition of consistent target overachievement and process leadership.

Own end-to-end relationships with a $7M/month international loan portfolio (US & Canada applicants), achieving 85%+ loan-offer conversion and converting 2,450+ offers worth $100M+ in total value to date.

Closed the latest review cycle with 99%+ SLA
```

Skills: Case-Management, Customer-Escalation-Management, Loan-Servicing, Workflow-Management, Workflow-Automation, Operations-Management, Document-Review, Business-Operations, Customer-Success, Operational-Excellence, Customer-Onboarding, Customer-Service-Operations, Account-Management, Stakeholder-Management

### Business Development Associate

Scaler. Aug 2023 - Nov 2023

```text
Owned end-to-end admissions and loan processing for a portfolio of IT-professional clients (ticket size ₹2.75–3.15 lakh), from counselling through enrollment.

Used LeadSquared CRM to track pipeline health and ran consultative sessions that lifted conversion through personalized engagement.
```

### Manager - Sales and Business Development

WizKlub Learning Pvt Ltd. Jan 2023 - Aug 2023

```text
Led, mentored, and coached a team of 10–12 Business Development Associates to surpass revenue targets by 120% and drive 20% growth.

Delivered end-to-end sales training — pitching, demo booking, objection handling, closing — and drove performance through structured coaching and PIPs.

Drove process improvements to enhance sales efficiency, customer experience, and team productivity.

Supported edu
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Skills: Team-Management, Interpersonal-Communication, Presentation-Skills, Sales-Strategy, Leadership

### Business Development Training Manager

BYJU'S. Jul 2022 - Dec 2022

```text
Led onboarding and on-the-job training for new Business Development Associates, delivering programs on product knowledge, call pitching, and consultative selling.

Conducted live call audits and demo evaluations, generating ₹22,75,000 in training-linked revenue at a 65%+ batch achievement rate.

Delivered training on product knowledge, call pitching, demo booking, demo presentations, objection ha
```

Skills: Interpersonal-Communication, Presentation-Skills, Training-and-Development

### Senior Business Development Associate

BYJU'S. Jan 2021 - Jun 2022

```text
Managed inbound sales inquiries, generating ₹1.2 crore in revenue through consultative selling and consistently exceeding targets.

Promoted to Business Development Training Manager for sustained top-performer results.

Consistently ranked among the top performers through strong target achievement and customer-centric sales execution.

Conducted product demonstrations, identified customer needs,
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Skills: Interpersonal-Communication, Presentation-Skills, Sales-Targets

### Guest Relations Specialist

[Courtyard by Marriott](https://himalayas.app/companies/marriott-international). May 2019 - Aug 2020

```text
Owned pre-arrival and in-stay guest service workflows, resolving feedback proactively to sustain high satisfaction scores.
```

Skills: Interpersonal-Communication

## Education

### Dr. Bhim Rao Ambedkar University, Agra

Bachelor of Commerce, Business/Commerce, General. 2014 - 2017

```text
Pursued a Bachelor of Commerce degree, gaining a foundation in business and commerce principles.
```

### Dr. Bhim Rao Ambedkar University, Agra

Bachelor of Commerce - BCom, Business/Commerce, General. 2014 - 2017

## Tech stack

- Salesforce
- Zendesk
- Microsoft Excel

To contact Alina, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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