# Alicia Babbington

Alicia Babbington is a remote worker on Himalayas, Customer Success Specialist at Greenworks Tools, based in Canada.

Source: https://himalayas.app/@aliciababbington

```text
Customer Success Specialist at Greenworks Tools, improving agent efficiency with SOPs and CRM-driven case management.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Canada |
| Authorized to work in | Canada |
| Job categories | Customer Success Analyst, Customer Success Advisor |
| Skills | Customer Success, Customer Retention, Case Management, CRM Management, SOP Development, Data Analysis, Workflow Automation, Performance Metrics, Process Improvement, Quality Assurance, Technical Support, User Training, Troubleshooting, Warranty Claims Processing, Billing Dispute Resolution |
| LinkedIn | https://linkedin.com/in/alicia225 |

## What I'm looking for

```text
I aim to expand my impact on customer retention and operational reliability in a growth-oriented support team.
```

## About

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At Greenworks Tools, I support new hires with SOPs, case-management one-on-ones, and presentations that shortened average handling time for the team. I maintain CRM records to support personalized follow-ups and customer retention.

I also resolve escalated customer issues, document root causes, and create email templates and guides to standardize responses. I tested a beta AI assistant and curated reports on the results for executives and IT.
```

## Experience

### Customer Success Specialist (current)

Greenworks Tools. Apr 2024 - Present

```text
Supported new hires with SOPs and case management, maintained CRM records, processed warranty claims, resolved escalated issues, and built email templates. Completed testing for an AI assistant and coordinated with e-commerce teams.
```

Skills: SOP-Development, Case-Management, CRM-Management, SaaS, SAP, Shopify, Salesforce, Data-Analysis, Report-Generation, AI-Testing, Ecommerce, Order-Management

### Customer Success Advisor

[Apple Inc.](https://himalayas.app/companies/apple). Sep 2025 - Apr 2026

```text
Resolved escalated account issues and billing disputes, created troubleshooting guides, processed OTC adjustments, and analyzed support ticket trends to identify failure modes.
```

Skills: CRM, Case-Management, Billing-Disputes, Troubleshooting, PII-Compliance, Data-Analysis, Process-Improvement

### Administrative Coordinator

Toronto & York Region Labour Council. Jan 2022 - Oct 2024

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Scheduled meetings, processed mail, created onboarding checklists, managed event registrations, and maintained staff contact lists.
```

Skills: Scheduling, Outlook, Microsoft-Teams, Onboarding, SharePoint, Data-Entry, Event-Registration

## Education

### Toronto Metropolitan University

Bachelor of Commerce, Commerce

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Pursuing a Bachelor of Commerce with an expected completion in 2028.
```

### Toronto Metropolitan University

Bachelor of Business Management, Business Management

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Pursuing a Bachelor of Business Management with an expected completion in May 2027.
```

### Toronto Metropolitan University

Course, AI for Data Analysis

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Completed a course in AI for Data Analysis in December 2026.
```

### George Brown College

Dental Assist Level II, Dental Assisting

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Completed Dental Assistant Level II certification in 2023.
```

### Toronto Metropolitan University

Course, Corporate Communication

```text
Completed a course in Corporate Communication in November 2026.
```

## Tech stack

- Salesforce
- Shopify
- Microsoft Teams
- SAP

To contact Alicia, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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