# Alex Marco Díaz

Alex Marco Díaz is a remote worker on Himalayas, VIP Guest Relations Assistant at Mobile World Congress, based in Spain.

Source: https://himalayas.app/@alexmarcodaz

```text
I build strong client relationships through communication, customer experience, sales, and public relations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Spain |
| Authorized to work in | Spain |
| Salary expectations | 30k+ EUR |
| Job categories | Public Relations Specialist, Communications Specialist, Customer Experience Specialist, Sales Advisor |
| Skills | Public Relations, Content Writing, Content Adaptation, Multi channel Marketing, Marketing Strategy, Project Planning, Project Monitoring, Customer Experience, Sales, Customer Service, Guest Relations, Team Supervision, Cross Department Communication, Active Listening, Negotiation, Training, Logistics, Autonomy, Time Management, Proactive, Attention To Detail, Teamwork, Empathy, Adaptability, Critical Thinking, Asynchronous Communication, Salesforce, Zendesk, Microsoft 365, Figma, Spanish, Catalan, English, French, Italian |

## What I'm looking for

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I'm looking for a communication, public relations, customer experience, or sales role where I can build strong relationships, understand client needs, solve problems, and contribute in an international environment.
```

## About

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I’ve built my career around communication and meaningful relationships across travel, customer experience, sales, and public relations. At UOC, I create and adapt content, develop multichannel marketing and PR strategies, and coordinate activities across four accounts.

I’ve maintained customer satisfaction above 90% at Europcar and above 95% at Airbnb, while resolving complex cases through active listening and negotiation. My experience supporting VIP guests at Mobile World Congress and supervising multicultural teams has strengthened my practical, client-focused approach.
```

## Experience

### VIP Guest Relations Assistant

Mobile World Congress. Jan 2023 - Jan 2026

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Managed real-time requests with professionalism and discretion, assisting Huawei executives and VIP guests throughout the event.
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Skills: Guest-Relations, Event-Management, Communication-Skills

### Sales Advisor

[Europcar](https://himalayas.app/companies/europcar). Jan 2024 - Jan 2025

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Advised international customers and provided tailored sales solutions, maintaining a customer satisfaction score above 90%.
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Skills: Sales, Customer-Service, Communication-Skills

### Restaurant Supervisor

Solera. Jan 2020 - Jan 2024

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Supervised team and managed cross-department communication, prioritizing tasks and supporting the team in a multicultural environment.
```

Skills: Team-Supervision, Communication-Skills, Multicultural-Environment

### Customer Experience Specialist

[Airbnb](https://himalayas.app/companies/airbnb). Jan 2019 - Jan 2020

```text
Managed complex cases through active listening and negotiation, consistently maintaining a customer satisfaction score above 95%.
```

Skills: Customer-Experience, Negotiation, Active-Listening

### E-commerce Customer Experience Advisor

Probikeshop. Jan 2018 - Jan 2019

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Developed templates that increased productivity by 30%, trained new customer advisors for the Spanish-speaking market, and resolved logistics issues with warehouses and transport partners.
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Skills: Ecommerce, Customer-Experience, Training, Logistics, Productivity-Improvement

### Communications & PR Intern

UOC. Jan 2026 - Present

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Developed multichannel marketing and PR strategies, and planned and monitored activities across four accounts.
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Skills: Content-Writing, Marketing, Public-Relations, Project-Planning

## Education

### Universitat Oberta de Catalunya

Bachelor's Degree, Communication and Public Relations. 2023 - Present

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Pursuing a Bachelor's Degree in Communication and Public Relations, with expected completion in 2026.
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### Brighton Metropolitan College

ILM Level 3 Certificate, Leadership and Management

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Earned the ILM Level 3 Certificate in Leadership and Management.
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### Wall Street English

Business English Certificate (BULATS), Business English

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Earned the Business English Certificate (BULATS).
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### Université Catholique de l’Ouest

French B2 Certificate, French Language

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Earned a French B2 Certificate.
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## Tech stack

- Salesforce
- Figma
- Zendesk

To contact Alex, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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