# Alexis Herrera

Alexis Herrera is a remote worker on Himalayas, Marketing Representative at State Farm, based in United States.

Source: https://himalayas.app/@alexisherrera

```text
Customer service representative at State Farm, assisting customers with policy concerns and handling incoming calls.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service, Shift Supervisor, Barista, Marketing Representative |
| Skills | Customer Service, Customer Engagement, team training, Conflict De escalation, Deposits, Payment Processing, Record keeping, Document Scanning, Document Upload, Outlook, Microsoft Word, Microsoft Teams, Microsoft Office |

## About

```text
At State Farm, I assisted customers with concerns and needs regarding their policies while handling incoming calls.

I used Microsoft Outlook, Word, and Teams, and scanned and uploaded documents within a time frame.

At Starbucks, I worked as a barista for three of my five years there, greeting customers and preparing beverages as requested while following procedures.

In my final two years at Starbucks, I worked as a shift supervisor, leading and training a team to reach daily goals, de-escalating intense situations, and completing daily deposits discreetly.
```

## Experience

### Marketing Representative

[State Farm](https://himalayas.app/companies/state-farm). May 2026 - Oct 2026

```text
Assisted customers with policy concerns and needs while handling incoming calls. Demonstrated heavy proficiency with Microsoft Outlook, Word, and Teams, and scanned and uploaded documents within a time frame.
```

Skills: Customer-Service, Outlook, Microsoft-Word, Microsoft-Teams, Document-Scanning, Data-Entry

### Shift Supervisor

[Starbucks](https://himalayas.app/companies/starbucks). Jan 2019 - Dec 2024

```text
Worked as a barista for 3 years, greeting and serving customers and making beverages. Promoted to shift supervisor for the last 2 years, leading and training teams to reach daily goals and de-escalating intense situations while maintaining discretion with daily deposits.
```

Skills: Customer-Engagement, Team-Leadership, Training, Problem-Solving, Cash-Handling, Record-keeping, Time-Management

### Seasonal Positions

Bath and Body Works, Buc-ee's & Sons of Liberty Coffee

```text
Held seasonal positions during the busiest times of the year, involving customer engagement in fast-paced environments, following procedures, processing transactions, stocking, and maintaining a clean and inviting space.
```

Skills: Customer-Engagement, Fast-Paced-Environment, Procedure-Compliance, Stocking, Store-maintenance

## Education

### Penn Foster High School

High School Diploma, General Studies

```text
Completed high school diploma in 2018.
```

## Tech stack

- Microsoft Teams
- Microsoft Word
- Microsoft Outlook
- Microsoft Office

To contact Alexis, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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