# Alexandros Sotiriou

Alexandros Sotiriou is a remote worker on Himalayas, Product Engineer at Racapp, based in Germany.

Source: https://himalayas.app/@alexandrossotiriou

```text
Product Engineer at Racapp building customer-facing Angular and TypeScript features for a B2B car-rental SaaS platform.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Germany |
| Authorized to work in | Germany |
| Salary expectations | 40k+ EUR |
| Job categories | Product Engineer, Technical Support Engineer, Platform Engineer, Application Support Engineer |
| Skills | Product Engineering, Angular, TypeScript, Technical Support, Incident Management, Root Cause Analysis, SLO Management, Run Books, Linux, BASH, SQL, REST APIs, API Debugging, Webhooks, OAuth |
| Website | https://sotiriou.dev |
| Portfolio | https://sotiriou.dev |
| LinkedIn | https://linkedin.com/in/sotiriou9 |

## About

```text
At Racapp, I build customer-facing screens for a B2B car-rental SaaS platform using Angular and TypeScript. I turn business requirements into shipped features with product and backend teams, and use my production-support background to catch edge cases and debug operator-reported issues.

At Playtech, I led a team of 10 Technical Support Officers and authored more than 15 SOPs and runbooks, reducing L1 escalations by 50%. I also used Bash and Linux tools to automate shift work and cut log triage from 60 minutes to 15.

Earlier at Playtech, I resolved support tickets for sportsbook operators, investigated distributed-system bugs using SQL and Elasticsearch, and onboarded junior staff. At E-Compvenience, I debugged WebGL and REST API issues and analyzed LiDAR point-cloud data in Python.
```

## Experience

### Product Engineer (current)

Racapp. May 2026 - Present

```text
Design and build customer-facing screens for a B2B car-rental SaaS platform in Angular and TypeScript. Turn business requirements into shipped features, working directly with product and backend teams.
```

Skills: Angular, TypeScript, UI-Development, Product-delivery, Debugging, REST-APIs

### Technical Support Specialist - Shift Leader

[Playtech](https://himalayas.app/companies/playtech). Mar 2025 - Mar 2026

```text
Led a team of 10 Technical Support Officers, coordinating shift handovers and ensuring SLA compliance. Authored 15+ SOPs and runbooks in Confluence, reducing L1 escalation volume by 50%.
```

Skills: Team-Leadership, SLA-Management, Process-Design, Confluence, BASH, Linux-Command-Line, Log-Inspection-and-Triage, Automation

### Application Support Engineer

E-Compvenience. Jan 2024 - Jan 2026

```text
Debugged WebGL/Three.js rendering issues and RESTAPI integrations, validating JSON payloads and endpoint behavior using Postman across web browsers. Analyzed LiDAR point cloud datasets in Python (NumPy, Open3D) to identify spatial data anomalies before client delivery.
```

Skills: WebGL, ThreeJS, REST-APIs, Postman, JSON, Python, NumPy, Open3D, Browser-DevTools, Debugging

### Customer Technical Support (L1 to L2) & Trainer

[Playtech](https://himalayas.app/companies/playtech). Apr 2022 - Mar 2025

```text
Resolved 220+ tickets per week across live chat, email and phone for 30+ sportsbook operators, including payment and transaction issues, hitting SLA on 100% of tickets in Jira. Queried SQL databases and Elasticsearch via Kibana/Grafana to trace complex bugs across distributed systems.
```

Skills: Technical-Support, Incident-Management, Root-Cause-Analysis, SQL, Elasticsearch, Kibana, Grafana, PRTG, Monitoring, Mentorship, Jira

## Education

### European University Cyprus

Bachelor of Science, Business Administration. 2019 - 2023

```text
BSc in Business Administration with a focus on Payment Solutions & Online Microtransactions.
```

### Pancyprian Gymnasium

High School Diploma, Computer Science & Information Technology. 2015 - 2017

```text
High School Diploma with a focus on Computer Science & Information Technology.
```

## Tech stack

- Postman
- GitHub
- Kubernetes
- NumPy
- cURL
- Node.js
- Next.js
- three.js
- Figma
- Zendesk
- Jira
- React
- WebGL
- Python
- JSON
- XML
- Grafana
- Kibana
- PRTG
- Linux
- Confluence
- Gemini
- Firebase
- Elasticsearch
- Vercel
- TypeScript
- sso
- Git
- Docker
- SQL
- Supabase
- Cursor
- Bash
- N8N
- ChatGPT
- AWS
- Claude
- REST APIs

To contact Alexandros, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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