# Alexandra Ștefan

Alexandra Ștefan is a remote worker on Himalayas, Managers at Telus, based in Romania.

Source: https://himalayas.app/@alexandratefan

```text
I lead customer service teams and improve customer support operations across call center environments.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Romania |
| Authorized to work in | Romania |
| Job categories | Customer Service Manager, Customer Service Manager, Call Center Manager, Customer Support Specialist, Sales, Administrative Assistant, Project Manager, Customer Support Manager, Customer Care Manager, Customer Service Operations Manager, Customer Service Management Jobs, Client Services Manager, Customer Relations Manager |
| Skills | Leadership, Project Management, Management, Team Leadership, Team Management, Time Management, Salesforce, Customer Support, Customer Service, Technical Support, Customer Satisfaction, Sales, Negotiation, Project Communication, Problem Solving, Customer Relationship Management, Active Listening, Critical Thinking, Teamwork, Google Sheets, English, Spanish |

## What I'm looking for

```text
I'm looking for a customer service or call center management role where I can lead teams, improve customer relationships and support operations, and use my planning, communication, and problem-solving skills.
```

## About

```text
I'm currently a Manager at Telus in Bucharest, leading teams in a call-center/BPO environment. I bring more than eight years of customer service and call center experience.

Before moving into management, I supported Telus/Airbnb customers for five years as a customer support agent, using Salesforce and providing customer and technical support focused on satisfaction.

My management work includes team coordination, payroll administration, salary data, employee leave records, project management, planning, and problem-solving. I value clear communication, active listening, organization, and resilient day-to-day execution.

Earlier in my career, I worked in sales, hospitality, and automotive administration, including supplier negotiations, goods receiving, and product ordering. I also speak advanced English and Spanish.
```

## Experience

### Managers (current)

Telus. Mar 2023 - Present

```text
Manager with over 8 years of experience in customer service and call centers, advanced to Team Manager at Telus International. Experienced in team coordination, customer relationship management, and payroll administration.
```

Skills: Leadership, Project-Management, Management, Team-Leader, Team-Leadership, Team-Management, Time-Management

## Education

### Ion Barbu High School

High School Diploma, Modern Languages. 2006 - 2010

```text
Completed high school education with a focus on modern languages.
```

## Tech stack

- Salesforce

To contact Alexandra, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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