# Alexandra Sousa

Alexandra Sousa is a remote worker on Himalayas, Repair Administrator at Direct Accident Management, based in United Kingdom.

Source: https://himalayas.app/@alexandrasousa

```text
Repair Administrator at Direct Accident Management coordinating vehicle repairs and resolving client concerns.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Salary expectations | 29k+ GBP |
| Job categories | Repairs Administrator, Medical Records Management, Teaching Assistant, Care Worker, Care Assistant |
| Skills | Vehicle Service Coordination, Repair Management, Case Management, Repair Authorization, Complaint Investigation, Medical File Handling, Evidence Coordination, Medical appointment coordination, Medical Report Review, Client Liaison, Liaison With Solicitors, Garage Liaison, Record keeping, Safeguarding, Medication Management |

## What I'm looking for

```text
I'm keen to keep expanding my knowledge, embrace new challenges and develop my career while making a positive contribution to an organisation.
```

## About

```text
At Direct Accident Management, I monitor outstanding cases, coordinate vehicle repairs and keep clients updated throughout the process. I also authorise repairs in line with procedures and investigate post-repair complaints with garages.

At Professional & Legal Services, I liaised with solicitors, clients and medical experts to obtain medical evidence for legal claims. I arranged appointments, monitored reports and requested amendments when needed.

My earlier experience includes supporting children as a Teaching Assistant and providing care to people with a range of needs. I hold a BA (Hons) in Primary Early Years Education with QTS from Edgehill University.
```

## Experience

### Repair Administrator (current)

Direct Accident Management. Jun 2026 - Present

```text
Monitors outstanding cases, chases updates, and prioritises queries. Handles post-repair complaints, liaises with garages and clients, and authorises vehicle repairs.
```

Skills: Case-Management, Vehicle-Repair, Client-Communication, Complaint-Handling, Coordination

### Medical File Handler

Professional & Legal Services. Dec 2025 - May 2026

```text
Liaised with solicitors, clients, and medical experts to obtain medical evidence for legal claims. Arranged medical appointments, monitored reports, and reviewed documents for accuracy.
```

Skills: Medical-Records, Legal-Claims, Communication-Skills, Coordination, Attention-To-Detail

### Care Worker

Alcedo Care. Apr 2025 - Aug 2025

```text
Monitored patient physical and mental health, provided compassionate companionship, and assisted with medication management. Responded to safeguarding incidents and emergencies.
```

Skills: Patient-Monitoring, Medication-Management, Safeguarding, Emotional-Support, Training

### Care Assistant

Manchester House Nursing Home. Nov 2020 - Apr 2025

```text
Supported individuals with learning disabilities, physical disabilities, mental health conditions, and older people. Provided personal care, emotional support, and promoted mental wellbeing.
```

Skills: Personal-Care, Emotional-Support, Communication-Skills, Individual-Needs-Support, Family-Communication

### Teaching Assistant

Connex Education Partnership. Aug 2025 - Present

```text
Supported children's learning and development, encouraged positive behaviour, and worked with teachers to deliver planned activities. Observed and recorded children's progress.
```

Skills: Child-Development, Classroom-Support, Behaviour-Management, Observation, Adaptability

## Education

### Southport College

NCFE CACHE Technical Level 3 Diploma in Childcare and Education (Early Years Education), Childcare and Education. 2019 - 2021. Grade: A

```text
NCFE CACHE Technical Level 3 Diploma in Childcare and Education (Early Years Education), achieving Grade A.
```

### Tarleton Academy

GCSE, General Studies. 2014 - 2019. Grade: English Language - Grade 6, English Literature - Grade 5, Mathematics (Higher Level) - Grade 4, Science - Grade 5 & 5

```text
Completed 6 GCSEs including English Language, English Literature, Mathematics, and Science.
```

## Tech stack

- Microsoft Teams
- Microsoft Office 365
- Microsoft Excel
- Fuse
- Microsoft Word

To contact Alexandra, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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