# Alexa Diana

Alexa Diana is a remote worker on Himalayas, Operations Solutions Project Manager at LanguageWire, based in Germany.

Source: https://himalayas.app/@alexadiana

```text
Operations Solutions Project Manager at LanguageWire coordinating recurring BMW translation orders across teams and vendors.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Germany |
| Authorized to work in | Germany |
| Salary expectations | 55k+ EUR |
| Job categories | Project Manager, Customer Service, Translator |
| Skills | Project Management, Order Processing, International Client Relations, Customer Service, Cross Department Coordination, Translation, Quality Assurance, Vendor Onboarding, Inventory Management, Reporting, Documentation Control, Data Analysis, Infosec, Marketing, Finance and Control |

## About

```text
At LanguageWire, I coordinate translation orders for key customers, including BMW, across language experts, graphic designers, engineers, and other departments. I liaise with customers and internal teams on order status and requirements, and check deliverables for quality.

I also manage daily phone and email contact with vendors and customers, handle documentation, and coordinate vendor onboarding when needed. My work uses dedicated business software to support order handling.

At HP, I provided customer service for the German market across after-sales and sales, responding to inbound and outbound customer communications. Earlier, I translated Spanish-to-English texts for an agency’s press section during an internship and contributed to ongoing projects’ marketing strategy.
```

## Experience

### Operations Solutions Project Manager (current)

LanguageWire. Jun 2023 - Present

```text
Coordinate order processing and project management within the translation field, managing a portfolio of key customers including BMW for the automotive industry. Liaise with internal teams and customers to ensure quality control and timely order handling.
```

Skills: Project-Management, Client-Communication, Order-Coordination, Quality-Control, Vendor-Onboarding, Administrative-Tasks, Business-Software

### Customer Service Agent

[HP](https://himalayas.app/companies/hp). Jun 2022 - May 2023

```text
Provided customer service for after-sales and sales departments serving the German market, handling inbound and outbound communication. Resolved customer issues, applied post-sales process knowledge, and coordinated across departments.
```

Skills: Customer-Service, Complaint-Handling, Data-Analysis, Infosec, Inventory-Management, Reporting, Documentation-Control

### Translation Intern

Interior Design Agency. Feb 2022 - May 2022

```text
Gained hands-on experience translating a range of text genres, applying and consolidating skills developed during the Master's programme. Translated Spanish-English texts for the agency's press section and contributed to marketing strategy.
```

Skills: Translation, Spanish, English, Marketing-Strategy

### Team and Finance Coordinator

Restaurant Business. Jan 2016 - Dec 2021

```text
Managed team and finance control in a restaurant business.
```

Skills: Team-Management, Finance-and-Control

## Education

### Universidad de Valencia

Master's Degree, Translation. 2021 - 2022

```text
Master's Degree in Creative and Humanistic Translation (Spanish and English) from the Universidad de Valencia from 2021 to 2022.
```

### Heinrich-Heine University Düsseldorf

Certificate, Marketing. 2021 - 2021

```text
Completed a certificate in Marketing in Practice from Heinrich-Heine University Düsseldorf in 2021.
```

### Heinrich-Heine University Düsseldorf

Certificate, Marketing. 2021 - 2021

```text
Completed a certificate in Basic Principles of Marketing from Heinrich-Heine University Düsseldorf in 2021.
```

### Heinrich-Heine University of Düsseldorf

Bachelor's Degree, English and Spanish Studies. 2017 - 2021

Activities and societies: ERASMUS+ Program at the University of Valencia (10 months)

```text
Bachelor's Degree in English and Spanish Studies from Heinrich-Heine University of Düsseldorf from 2017 to 2021. Participated in the ERASMUS+ Program at the University of Valencia for 10 months.
```

## Tech stack

- Across
- AWS
- Microsoft Office

To contact Alexa, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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