# Aleksa Markovic

Aleksa Markovic is a remote worker on Himalayas, Technical Business Analyst at AscaLab, based in Serbia.

Source: https://himalayas.app/@aleksamarkovic2

```text
Technical Business Analyst at AscaLab translating insurance and telecom needs into 100+ requirements, workflows, and implementation-ready system specifications.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Serbia |
| Authorized to work in | Serbia |
| Salary expectations | 40k+ USD |
| Job categories | Technical Business Analyst, Systems Analyst |
| Skills | Requirements Elicitation, Requirements Analysis, User Stories, Acceptance Criteria, Process Design, Workflow Design, User Acceptance Testing, ServiceNow, ITSM, API Mapping, Data Mapping, SQL, Jira, Confluence, Stakeholder Workshops |
| LinkedIn | https://linkedin.com/in/aleksa-markovic-dev |
| GitHub | https://github.com/m4rkovic |

## About

```text
At AscaLab, I work directly with clients across insurance and telecom engagements, eliciting and documenting 100+ business and technical requirements. I turn those needs into user stories, acceptance criteria, workflows, and system specifications, and coordinate UAT through release validation.

At Philip Morris International, I developed and deployed production C# and SQL solutions for factory operations, including connecting software with new equipment and Zebra ZT620 terminals. Earlier, I built and shipped an event-management application at Brightly using Spring Boot and React/Redux.
```

## Experience

### Technical Business Analyst (current)

AscaLab. Aug 2025 - Present

```text
Elicited and documented 100+ business and technical requirements across insurance and telecom engagements. Led client workshops, owned UAT activities, and configured ServiceNow and AdInsure solutions.
```

Skills: Requirements-Elicitation, User-Stories, Acceptance-Criteria, UAT, ServiceNow, AdInsure, SQL, Jira, Confluence, Agile, Scrum

### Service Desk Team Lead

[NCR Voyix](https://himalayas.app/companies/ncr-voyix). Aug 2024 - Aug 2025

```text
Led a 40+ person service desk supporting US and Canadian merchants, managing escalations, SLA/KPI performance, and process adherence. Coordinated backlog reduction from 3,000+ to approximately 800 cases.
```

Skills: Service-Desk-Management, Incident-Management, SLA, KPIs, Salesforce, ServiceNow, Team-Leadership

### IT System Analyst

[Philip Morris International](https://himalayas.app/companies/philip-morris-international). Mar 2023 - Mar 2024

```text
Developed and deployed production C# and SQL solutions supporting factory operations. Enabled production software to communicate with new equipment and Zebra ZT620 terminals for market-specific label printing.
```

Skills: C#, SQL, Stored-Procedures, Data-Analysis, Troubleshooting, Zebra-Printers

### Full Stack Developer

Brightly. Jun 2022 - Mar 2023

```text
Built and shipped a production event-management application using Spring Boot REST APIs and a React/Redux front end. Implemented JWT authentication, API testing, and reusable React components in an Agile environment.
```

Skills: Spring-Boot, React, Redux, JWT, REST-APIs, JSON, Postman, Swagger, OAuth, Agile

## Education

### Metropolitan University

Bachelor of Science, Information Technology Engineering

```text
Bachelor of Science in Information Technology Engineering from Metropolitan University, completed in 2025.
```

### IT Centar

Agile Development Certificate, Agile Development

```text
Earned an Agile Development Certificate from IT Centar in 2023.
```

### Project Management Institute

Project Management Certificate, Project Management

```text
Earned a Project Management Certificate from the Project Management Institute in 2023.
```

## Tech stack

- Postman
- Spring Boot
- Jira
- React
- Java
- C#
- JSON
- Linux
- Confluence
- Redux
- TypeScript
- OAuth2
- Git
- SQL
- ServiceNow

To contact Aleksa, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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