# Alejandro User

Alejandro User is a remote worker on Himalayas, Branch Manager at Air Conditioning Store, based in Costa Rica.

Source: https://himalayas.app/@alejandrouser6

```text
IT support and customer service professional building cybersecurity skills through TryHackMe labs.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Costa Rica |
| Authorized to work in | Costa Rica |
| Job categories | IT Support, IT Support, Technical Support, Customer Service, Cybersecurity, IT Customer Support, IT Help Desk Support |
| Skills | Teamwork, Windows Troubleshooting, Networking Fundamentals, Google Workspace, Ticketing Systems, Remote Support, Cybersecurity Concepts, Technical Communication, Customer Support, Problem Solving, Attention To Detail, Time Management, SAFe, Windows, Excel |
| GitHub | https://https://github.com/Alejo0997 |

## What I'm looking for

```text
I’m looking for an IT/technical support role where I can troubleshoot Windows and networking issues, work with ticketing and remote support basics, and grow into cybersecurity through hands-on learning and real customer problem solving.
```

## About

```text
I’m an IT support and customer service professional transitioning into cybersecurity, focused on combining real-world support experience with hands-on technical learning. I’ve built a strong foundation in troubleshooting, written technical communication, and customer-focused problem solving in fast-paced environments.

At Amazon (HR Representative for US population), I assisted employees through internal support systems and case management processes. I resolved issues while maintaining professionalism, accuracy, and confidentiality, and I communicated effectively in English with both customers and internal teams—always following procedures and keeping documentation organized.

Before that, I managed daily operations and customer service as a Branch Manager, where I coordinated administrative tasks, inventory, and issue resolution while handling multiple responsibilities at once. Earlier, as a Lift Operator in an international resort setting, I supported safe daily operations and worked closely with multicultural teams, strengthening my adaptability, communication, and teamwork.

Now I’m actively building technical competence through TryHackMe labs and technical training. I’m practicing networking and troubleshooting fundamentals, cybersecurity fundamentals, and Windows basics—translating what I learn into clear, structured support thinking, so I can contribute reliably in IT and continue growing toward cybersecurity-focused work.
```

## Experience

### Branch Manager

Air Conditioning Store

```text
Managed daily branch operations, overseeing sales processes, inventory coordination, and administrative tasks while driving organized workflows. Supported customers with issue resolution and service coordination and led day-to-day team activities in a fast-paced setting.
```

Skills: Customer-Service, Operations-Management, Team-Supervision, Administrative-Support, Workflow-Management, Sales-Support, Service-Coordination

### HR Representative

[Amazon](https://himalayas.app/companies/aboutamazon)

```text
Assisted US employees through internal support systems and case management processes, resolving issues with professionalism, accuracy, and confidentiality. Maintained organized documentation and communicated effectively with customers and internal teams in a fast-paced environment.
```

Skills: Customer-Support, Case-Management, Internal-Systems, Written-Communication, Problem-Solving, Confidentiality, Documentation, Multitasking

### Lift Operator

Sugarbush Resort

```text
Supported daily resort operations by assisting guests and ensuring safe operational procedures. Built strong communication and teamwork skills while adapting quickly to fast-paced work and multicultural teams.
```

Skills: Teamwork, Safety-Procedures, Customer-Service, Multicultural-Communication, Fast-Paced, Operational-Support, Communication-Skills

## Education

### ULACIT

Bachelor of Business Administration, Business Administration

```text
Earned a Bachelor's degree in Business Administration from ULACIT in Costa Rica.
```

## Tech stack

- Gmail
- Windows
- Google Workspace
- Microsoft Excel
- Remote
- SAFe

To contact Alejandro, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Gerson Badilla](https://himalayas.app/@gersonbadilla): IT Support Technician, Kaiser Permanente
- [Daniel De Lange](https://himalayas.app/@danieldelange): Help Desk Agent, Mizuho Bank
- [Alfred User](https://himalayas.app/@alfreduser2): IT Help Desk Agent, BMK Solutions
- [Kendal Rodriguez Vargas](https://himalayas.app/@kendalrodriguezvarga): Sales & Customer Service Agent, DirecTV / U Verse
- [Valeria Salvatierra Jiménez](https://himalayas.app/@valeriasalvatierraji): Virtual Receptionist, Answer Hero
- [Solorzano Stepha](https://himalayas.app/@solorzanostepha): Incident Manager, Accenture
- [Katherine Araya](https://himalayas.app/@katiearaya): Service Desk Support Analyst, 3M
- [Nikol Gómez](https://himalayas.app/@nikolgmez): Client Tech Support – SR Associate I, Infinite Computer Solutions
- [Andres Ortega](https://himalayas.app/@andresortega1): Global Helpdesk Support Senior, Equifax Costa Rica
- [Kevin Sanchez](https://himalayas.app/@kevinsanchez1): AWS Technical Support – TSCA Core, Amazon