# Alejandro Hincapie

Alejandro Hincapie is a remote worker on Himalayas, HubSpot Administrator at ShipPlug, based in Colombia.

Source: https://himalayas.app/@alejandrohincapie

```text
HubSpot Administrator at ShipPlug who automated executive reporting and built partner referral tracking with Zapier.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Colombia |
| Authorized to work in | Colombia |
| Salary expectations | 51k+ USD |
| Job categories | HubSpot Administrator, Revenue Operations Specialist, CRM Administrator, HubSpot Implementation Project Manager |
| Skills | HubSpot Administration, Revenue Operations, CRM Architecture, HubSpot lifecycle workflows, CRM Implementation, Pipeline Design, Reporting and Dashboards, Zapier, CRM Migration, Data Operations, Lead Routing, Email Marketing, Email Deliverability, CAN SPAM, AI Tooling |

## About

```text
At ShipPlug, I administer the HubSpot portal and operations stack, maintaining CRM architecture across 7+ sales pipelines and 18 objects. I also support the auditing, operations, SDR, and leadership teams.

I automated the weekly executive summary by compiling 43 CRM reports into a formatted Word document with AI tooling, replacing a manual process. I also set up partner intake, pipelines, and referred-revenue tracking with daily Zapier syncs.

At ShipPlug, I built an SDR performance leaderboard in React and pipeline visibility dashboards for leadership. I also created funnel workflows and handled integrations and data cleanup, including Meta lead ads sync and ZoomInfo field mapping fixes.

At On The Fuze, I led account setup and onboarding for client HubSpot portals, tailoring CRM structure and automation rules to each client's business model. Earlier, I proposed and implemented retention and reactivation campaigns at Attorney Assistant, improving lead conversion by ~20% in three months.
```

## Experience

### HubSpot Administrator (current)

ShipPlug. Dec 2025 - Present

```text
Admin of the company's HubSpot portal and operations stack, supporting auditing, ops, SDR, and leadership teams. Maintained CRM architecture, automated reporting, and managed email marketing.
```

Skills: HubSpot, CRM-Architecture, Workflow-Management, Zapier, AI-Tooling, Reporting, Dashboarding, Data-Operations, Email-Marketing, CAN-SPAM, React, Quickbooks, ZoomInfo, Meta-Ads

### Project Manager, HubSpot Implementation

On The Fuze. Aug 2025 - Dec 2025

```text
Led account setup and onboarding for client portals, including foundational CRM structure and automation rules. Ran process-mapping sessions and advised clients on pipeline structure and dashboard design.
```

Skills: HubSpot, Project-Management, CRM-Implementation, Process-Mapping, Automation, Client-Onboarding, Pipeline-Design, Dashboard-Design

### Executive Assistant, Automation & CRM

Staffing Cheat Code. Jun 2024 - Mar 2025

```text
Supported executive operations with CRM management and back-office automation, streamlining recurring administrative workflows.
```

Skills: CRM-Management, Automation, Administrative-Support

### Senior Billing Specialist

Lean Solutions Group. Feb 2021 - Mar 2025

```text
Audited carrier invoices against contracted tariffs, identifying overcharges and billing discrepancies. Handled 50+ daily billing, dispute, and vendor requests, building personal systems in Monday.com.
```

Skills: Billing, Audit, Dispute-Resolution, Monday.Com, Vendor-Management, Contract-Review

### Client Success & Operations Specialist

Attorney Assistant. Feb 2023 - Dec 2023

```text
Proposed and implemented retention and reactivation campaigns in Clio Grow, improving lead conversion by ~20% in three months. Automated intake tracking, case-stage updates, and calendar coordination.
```

Skills: Clio-Manage-Grow, Customer-Retention, Lead-Conversion, Automation, Intake-Tracking, Case-Management

### Team Leader, eBay Customer Support

TP (Teleperformance). Jun 2019 - Jan 2021

```text
Promoted to Team Leader after three months; led 15+ agents to top-performance status for three consecutive months. Coached agents on CSAT, FCR, and AHT targets and proposed workflow improvements.
```

Skills: Team-Leadership, Coaching, CSAT, FCR, AHT, Workflow-Improvement, Customer-Support

## Education

### Fundación Universitaria Konrad Lorenz

Bachelor of Arts, Marketing. 2020 - 2025

```text
Pursued a Bachelor of Arts in Marketing, completing the program in 2025.
```

## Tech stack

- Slack
- Jira
- React
- HubSpot
- Google Workspace
- monday.com
- Zapier
- QuickBooks
- ZoomInfo
- Granola
- Claude
- Claude API
- Meta Ads Manager

To contact Alejandro, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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