# Ale Cerdas

Ale Cerdas is a remote worker on Himalayas, Manager, Global Workforce and Planning at ActiveCampaign, based in Costa Rica.

Source: https://himalayas.app/@alecerdas

```text
Workforce strategy leader at ActiveCampaign who delivered $5M+ in operational efficiencies through global workforce planning.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Costa Rica |
| Authorized to work in | Costa Rica |
| Salary expectations | 60k+ USD |
| Job categories | Workforce Planning Manager, Capacity Planning Manager, Operations Manager, Business Strategy Manager |
| Skills | Workforce Planning, Capacity Planning, Workforce Management, Business Strategy, Strategic Planning, Operational Transformation, Process Improvement, Financial Optimization, Data Analysis, Data Visualization, data transformation, KPI Analysis, Scheduling, Utilization |
| LinkedIn | https://https://www.linkedin.com/in/alecerdas/ |

## About

```text
Global operations and workforce strategy leader with experience in multinational companies, driving business growth through workforce planning, financial optimization, and operational transformation.
I partner with executive leadership to align headcount strategy, capacity planning, and operating models with business objectives while improving customer experience and operational efficiency. My experience includes leading global workforce strategy, designing scalable processes, implementing enterprise technologies, and delivering multi-million-dollar efficiency initiatives.
I thrive at the intersection of business strategy, analytics, and operations, helping organizations scale efficiently while improving both customer and employee experiences.

Expertise: Workforce Planning • Process Improvement • Change Management • Strategic Planning • Performance Optimization• Team Leadership
```

## Experience

### Manager, Global Workforce and Planning

ActiveCampaign. Aug 2023 - Sep 2026

```text
Own global workforce strategy and headcount planning for customer facing operations: Customer Experience, Compliance, Billing, Deliverability.
Partner with Finance and executive leadership on workforce investments and operating plans.
Led transformation initiatives delivering $5M+ in operational efficiencies.
Implemented enterprise WFM and omnichannel solutions to improve productivity and custom
```

Skills: Leadership, Analytics, Strategic-Planning, Business-Strategy, Workforce-Planning

### Marketing Business & Data Expert

[Huntsman Corporation](https://himalayas.app/companies/huntsman-corporation). May 2023 - Aug 2023

```text
I perform data analysis, data transformation, and data visualization of innovation projects and initiatives on the Advanced Materials division and act as the Subject Matter Expert for visualizations to others seeking to utilize reporting and dashboarding technologies to improve data and information use.

Design and create compelling visualizations that effectively communicate complex data insight
```

### Workforce Planning Lead

Meta. Sep 2022 - Mar 2023

```text
In charge of WhatsApp short and mid-term capacity planning. I work in collaboration with vendor partners around the world to plan and review capacity delivery by KPI analysis.
```

### Manager, WFM & Capacity Planning - Global Transfers Services

[Amazon](https://himalayas.app/companies/aboutamazon). Jun 2021 - Sep 2022

```text
In charge of the Capacity and Allocation team. I oversee the case distribution for the Global Transfers department. Responsible of CRI HC Planning, capacity utilization, NPT Planning and scheduling.

Created the Transfers Capacity Planning Model through multiple interdisciplinary projects to design and optimize WFM mechanisms and implement the required platforms for it.
```

### Workforce Analyst - Shipping and Delivery Support

[Amazon](https://himalayas.app/companies/aboutamazon). May 2019 - Jun 2021

```text
Work in partnership with Capacity Planning and operation managers to achieve service levels and productivity goals (KPIs). Prepare and deliver weekly reports to on-site operations and network high ops (Weekly and Monthly Business Review). Project developer in collaboration with key business partners and stakeholders (HR, Finance, Program Managers) to identify opportunities for improvement of workf
```

### Workforce Analyst - Digital, Devices & Alexa

[Amazon](https://himalayas.app/companies/aboutamazon). Oct 2018 - May 2019

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In charge of Kindle and Digital & Devices Product Safety departments, handling around 200 associates.
```

### Dangerous Goods - Compliance

[Amazon](https://himalayas.app/companies/aboutamazon). Jan 2018 - Oct 2018

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In charge of classification of hazardous goods according to the company's policies and dangerous goods international transportation and storage regulations.
```

### Workforce Real Time Analyst

[Amazon](https://himalayas.app/companies/aboutamazon). Aug 2016 - Jan 2018

```text
Perform real time monitoring and analysis of contact volume and service levels, reinforce real time communication to Operations teams on actions required to optimize performance; design, optimize and produce Workflow reports on a daily basis.
```

### Undergraduate Researcher

Universidad Latina de Costa Rica. Jan 2015 - Jan 2016

```text
On the project Shark Fishery Evaluation on the Costa Rican Pacific Coast, in colaboration with Universidad de Costa Rica, Universidad Veritas, Conservation International and Pretoma; as a part of a major project to modify the current Costa Rican fishing legistation.
```

## Education

### Aden Business School

Master of Business Administration - MBA, Project Management

### EUNCET

Master of Business Administration - MBA, Project Management

### The George Washington University School of Business

Specialization in Project Management, Project Management

### 6sigmastudy - The global certification body for six sigma certifications

Lean Six Sigma Yellow Belt Certification

```text
Issued Nov 2020 · Expired Nov 2023
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### Google España

Digital Transformation

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Issued Aug 2020
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### Tecnológico de Costa Rica

Associate's degree, Project Management

### Universidad Latina de Costa Rica

Bachelor of Science - BS, Ecology, Sustainable Development

### Universidad de Costa Rica UCR

Chemical Engineering, Chemistry, Sciences. 2009 - 2013

## Tech stack

- Looker
- Zendesk
- Jira
- Asana
- Microsoft Excel
- Docker
- Zapier
- N8N
- Claude Code
- Google AppSheet
- Power BI
- Looker Studio
- Microsoft Outlook

To contact Ale, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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