# Alberto Jr Barraquiel Alberto Jr Barraquiel is a remote worker on Himalayas, Technical Support Specialist at MarketSource Inc., based in Philippines. Source: https://himalayas.app/@albertojrbarraquiel ```text Technical Support Specialist at MarketSource Inc. resolving customer system issues and supporting service desk operations. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | Philippines | | Authorized to work in | Philippines | | Salary expectations | 80k+ PHP | | Job categories | Technical Support Specialist, Service Desk Analyst, IT Support Specialist, Technical Support Engineer | | Skills | Technical Support, IT Service Desk, Help Desk Support, Remote User Support, hardware troubleshooting, Software Troubleshooting, Ticketing Systems, Mobile Device Management, MobileIron, VPN, Windows 10, Microsoft Intune, Asset Management, Inventory Management, Vendor Management | | LinkedIn | https://linkedin.com/in/alberto-jr-barraquiel-a46410132 | ## About ```text At MarketSource Inc., I work as a Technical Support Specialist, monitoring system activity and helping resolve and document system problems. I provide customers with a point of contact for phone and computer issues. At Salelytics, I researched and resolved technical problems, documented issues, and escalated cases when they were outside the department’s scope. I also assisted with tools and procedures to improve monitoring and escalation. At GHD, I managed mobility services and products, including MobileIron MDM, mobile devices, and WebEx. I supported provisioning, device repairs and replacements, and service-provider account audits. Earlier, as an IS Service Technician at GHD, I supported users with hardware, software, and operating-system issues and logged requests in the Service Desk Ticketing system. I’ve also worked in technical support roles at CSS Corp and OSRP LLC. ``` ## Experience ### Technical Support Specialist (current) MarketSource Inc.. Sep 2025 - Present ```text Provided technical support for the MarketSource campaign, merged with Salelytics, LLC. Responsible for monitoring system activity and ensuring resolution of system problems. ``` Skills: Technical-Support, System-Monitoring, problem-resolution, Documentation ### Technical Support Specialist Salelytics. May 2022 - Sep 2025 ```text Provided single point of contact for customers needing problem resolution for phone or computer system issues. Escalated issues to appropriate resources and assisted in developing tools and procedures to enhance monitoring and escalation processes. ``` Skills: Technical-Support, Customer-Service, problem-resolution, Escalation-Management, Process-Improvement ### Engineer - Technical Support CSS Corp. Oct 2021 - May 2022 ```text Provided technical support for NETGEAR account, answering customer tickets and calls, researching information, and resolving issues or routing calls appropriately. Adhered to standard operating procedures and service levels. ``` Skills: Technical-Support, Customer-Service, Ticketing-Systems, Troubleshooting, Service-Level-Management ### Mobility Service Administrator GHD. May 2014 - Jul 2021 ```text Managed and administered mobility services including Blackberry, MobileIron MDM, smartphones, data cards, satellite phones, and WebEx. Handled account management, procurement, technical support, and audits. ``` Skills: Mobile-Device-Management, Blackberry, MobileIron, Webex, Procurement, Technical-Support, Vendor-Management, Audit ### IS Service Technician GHD. Apr 2012 - May 2014 ```text Maintained network and non-network computers, installed software, oversaw servers and workstations, provided helpdesk support, and managed PC inventory. Logged and resolved IT support tickets. ``` Skills: hardware-troubleshooting, Software-Installation, Help-Desk-Support, Ticketing-Systems, Network-maintenance ### Technical Support Representative OSRP LLC. Nov 2005 - Apr 2012 ```text Provided pre and post sales technical support to customers, troubleshooting issues and providing solutions. Referred customers to alternate products and maintained product information screens. ``` Skills: Technical-Support, Troubleshooting, Customer-Service, Product-Knowledge ### Area Service Coordinator Global Business Support Services, Inc. Mar 2004 - Oct 2004 ```text Maintained strict order in project sites and delivered high-quality professional services in the messenger and delivery industry. ``` Skills: Coordination, Quality-Assurance, Service-Delivery ### Compositor Roadrunner Network Inc. Oct 2003 - Dec 2003 ```text Created special effects through animation and composition for Philippine movie projects using 3DMax and Combustion. ``` Skills: 3D-Max, Combustion, Animation, Compositing ### Marketing Executive Sunley, Inc. Mar 2003 - Sep 2003 ```text Assisted in developing marketing plans and strategies, promoted new products, conducted market surveys, and developed marketing materials. ``` Skills: Marketing-Strategy, Market-Research, Product-Promotion, Marketing-Materials ### Sales Executive Sunley, Inc. Sep 2002 - Mar 2003 ```text Achieved quarterly sales targets, managed projects from analysis to acceptance, and coordinated with support groups to provide solutions. ``` Skills: Sales, Project-Management, Customer-Relationship-Management, Market-Analysis ### 3D Jr Artist / Technical Developer ImagineAsia, Inc. Apr 2000 - May 2002 ```text Created and managed a database system for projects, developed scripts and plug-ins for 3D software, and evaluated new software for production. ``` Skills: 3D-Software, Scripting, Database-Management, Technical-Support, Research ## Education ### Mapua Institute of Technology Bachelor of Science, Electrical, Electronics and Communications Engineering. 1994 - 2000 ```text Pursued a Bachelor of Science in Electrical, Electronics and Communications Engineering from 1994 to 2000. ``` ### Aquinas School Elementary/Secondary Education, Elementary/Secondary Education. 1984 - 1994 ```text Completed elementary and secondary education from 1984 to 1994. ``` ## Tech stack - Windows 10 - Webex - MobileIron - Microsoft Intune To contact Alberto Jr, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Garief Villanueva](https://himalayas.app/@gariefvillanueva): Global Service Desk, Carparts.com - [Jherick Academia](https://himalayas.app/@jherickacademia): Senior IT Support Coordinator, Altera Infrastructure (Philippines) Inc. - [Francis Vidallo](https://himalayas.app/@francisvidallo): Freelance Digital Artist, Personal Business - [Aphril Barra](https://himalayas.app/@aphrilbarra): Senior Technical Process Executive IT Help Desk, Infosys BPM - [Francis Muñoz](https://himalayas.app/@francismuoz): System Support Analyst I, FIS Global Solutions - [Kezner Medina](https://himalayas.app/@keznermedina): Support Engineer, Adamson University - [Gil Abrenica Jr](https://himalayas.app/@gilabrenicajr): Service Desk Engineer, Microsourcing - [Katherine Balazon](https://himalayas.app/@katherinebalazon): Senior Analyst, HCL Technologies - [Gleceria Ferrer](https://himalayas.app/@GleceriaFerrer): Tech Lead, Cognizant Technology Solutions - [Kenneth Dimayacyac](https://himalayas.app/@kennethdimayacyac): Desktop Support Analyst, SiteMinder Philippines Inc.