# Alana Fredricka

Alana Fredricka is a remote worker on Himalayas, Waitress – Customer Service at Eastwinds Hotel, based in Saint Lucia.

Source: https://himalayas.app/@alanafredricka

```text
Customer service representative at KM² Solutions & Go Answer, handling inquiries and maintaining accurate customer records.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Saint Lucia |
| Authorized to work in | Saint Lucia |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service |
| Skills | Customer Service, Call Center Support, Inbound Customer Queries, Customer record management, Hospitality, Upselling, Computer Literacy |

## What I'm looking for

```text
I’m looking for a remote call center role where I can contribute my customer service skills. I’m comfortable working independently and available for flexible working hours.
```

## About

```text
At KM² Solutions & Go Answer, I handled customer inquiries, provided accurate information, and maintained customer records while following company procedures and service standards.

At Royalton Saint Lucia, Eastwinds Hotel, and Sandals Regency La Toc, I served guests, responded to requests, and recommended menu items. I’m looking for a remote call center team where I can contribute my customer service experience.
```

## Experience

### Waitress – Customer Service

Eastwinds Hotel. Oct 2022 - Jan 2023

```text
Provided professional and friendly service to guests, responded to requests promptly, and maintained high standards of customer satisfaction. Recommended and upsold menu items and worked effectively under pressure.
```

Skills: Customer-Service, Communication-Skills, Teamwork, Upselling, Time-Management, Attention-To-Detail, Professionalism, Ability-To-Work-Under-Pressure

### Waitress – Customer Service

Sandals Regency La Toc. Aug 2022 - Nov 2022

```text
Provided professional and friendly service to guests, responded to requests promptly, and maintained high standards of customer satisfaction. Recommended and upsold menu items and worked effectively under pressure.
```

Skills: Customer-Service, Communication-Skills, Teamwork, Upselling, Time-Management, Attention-To-Detail, Professionalism, Ability-To-Work-Under-Pressure

### Waitress – Customer Service

Royalton Saint Lucia. Jun 2021 - Jun 2022

```text
Provided professional and friendly service to guests, responded to requests promptly, and maintained high standards of customer satisfaction. Recommended and upsold menu items and worked effectively under pressure.
```

Skills: Customer-Service, Communication-Skills, Teamwork, Upselling, Time-Management, Attention-To-Detail, Professionalism, Ability-To-Work-Under-Pressure

### Assistant

Green Touch Landscaping Company

```text
Assisted with daily tasks and safe handling of tools and equipment. Followed workplace safety procedures and worked as part of a team to complete assigned duties.
```

Skills: Teamwork, Safety-Procedures, Reliability, Responsibility, eagerness-to-learn

### Customer Service Representative

KM² Solutions & Go Answer

```text
Handled customer inquiries professionally, provided accurate information, and maintained customer records. Followed company procedures and communicated effectively to address customer needs.
```

Skills: Inbound-Customer-Queries, Verbal-And-Written-Communication, Active-Listening, Problem-Solving, Computer-Literacy, Data-and-Records-Management, Time-Management, Ability-To-Work-Alone, Teamwork, Attention-To-Detail, Adaptability, Professionalism, Ability-To-Work-Under-Pressure, Flexible-Schedule, Customer-Service, Call-Center-Support

## Education

### Caribbean Examinations Council

Caribbean Examinations Council (CXC), General Studies

```text
Completed secondary education subjects including Mathematics, English, Social Studies, Integrated Science, and Physical Education.
```

## Tech stack

- Microsoft Teams
- HelpDesk+

To contact Alana, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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