# Akoni Derick Ghumbesalu

Akoni Derick Ghumbesalu is a remote worker on Himalayas, Technical Trainer/Technical Support Representative at SolarWinds Worldwide LLC, based in Cameroon.

Source: https://himalayas.app/@akoniderickghumbesalu

```text
Results-oriented Technical support representative and Technical Trainer.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Cameroon |
| Authorized to work in | Cameroon |
| Job categories | DevOps Engineer, Technical Trainer, Technical Support Representative, Cloud Engineer, Infrastructure Engineer, TechOps Engineer, Security DevOps Engineer, DevSecOps Engineer, Remote DevOps Engineer, DevOps Site Reliability Engineer, DevOps, DevOps Engineer |
| Skills | DevOps, Technical Training, AWS, Salesforce, Docker, Git, Terraform, Ansible, Prometheus, Grafana, Customer Service, Data Management, Solarwinds, NPM, Linux, Linux Administrator |

## What I'm looking for

```text
I am looking for a role that values customer-centric approaches and offers opportunities for professional growth.
```

## About

```text
I am a results-oriented DevOps Engineer and Technical Trainer with over 3 years of progressive experience in fast-paced ITSM and technological settings. My career has been marked by a commitment to exceeding customer satisfaction targets and delivering exceptional service. I possess strong communication skills and technical proficiency in AWS, Linux System Administration, and Salesforce, complemented by a foundational understanding of networking principles.

In my current role as a Technical Trainer at SolarWinds Worldwide LLC, I co-deliver comprehensive onboarding for new technical support representatives and conduct ongoing training to enhance team skills. My previous experience as a Junior DevOps Engineer at Primus Cloud Solutions Inc involved designing and implementing CI/CD pipelines and building secure cloud infrastructure using AWS. I am passionate about leveraging my expertise to contribute to organizational success in a customer-centric environment.
```

## Experience

### Technical Trainer/Technical Support Representative (current)

SolarWinds Worldwide LLC. Jan 2025 - Present

```text
Co-delivered comprehensive onboarding for new technical support representatives on SolarWinds products and conducted ongoing training to enhance existing support team skills. Diagnosed and resolved technical issues for customers, providing expert guidance on product installation, configuration, and optimization.
```

Skills: Technical-Training, Customer-Support, Solarwinds, Troubleshooting, Salesforce

### French Tutor (current)

Preply Inc. Sep 2022 - Present

```text
Delivered customized online French lessons to students of varying proficiency levels, designing and adapting lesson plans and teaching materials to meet individual student goals. Monitored student progress, provided constructive feedback, and created an engaging and supportive learning environment.
```

Skills: French, Lesson-Planning, Communication-Skills

### Junior DevOps Engineer

Primus Cloud Solutions Inc. Feb 2022 - Jan 2025

```text
Assisted in designing and implementing CI/CD pipelines for efficient build, test, and deployment workflows, collaborating with clients to build secure and scalable cloud infrastructure using AWS. Automated infrastructure provisioning and configuration using Terraform/Ansible and monitored performance with Prometheus/Grafana.
```

Skills: CI-CD, AWS, Docker, Git, Terraform, Ansible, Prometheus, Grafana, Cloud-Infrastructure

## Education

### ISEM - IBCG

Higher National Diploma, Unknown

```text
Completed a Higher National Diploma program at ISEM - IBCG. The curriculum focused on providing advanced technical and professional skills relevant to the industry.
```

### Mario Academy Complex

High School Certificate, General Studies

```text
Obtained a High School Certificate from Mario Academy Complex. The program provided foundational knowledge across various subjects, preparing for further education.
```

## Tech stack

- Salesforce
- Terraform
- Grafana
- Prometheus
- Solarwinds
- Linux
- Ansible
- npm

To contact Akoni, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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