# Akash Sethi

Akash Sethi is a remote worker on Himalayas, Technical Lead at Cisco Systems, based in India.

Source: https://himalayas.app/@akashsethi

```text
Technical Lead at Cisco Systems on the Collaboration team, driving automation and guiding the Guided Problem-Solver module.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 6828k+ INR |
| Job categories | Collaboration Engineer, Technical Support Engineer, Technical Consultant, Service Engineer, Technical Solutions Engineer |
| Skills | Cisco Collaboration, Cisco Unified Communications Manager (CUCM), VoIP, SIP, TCP IP, Network Troubleshooting, Packet Analysis, REST APIs, SOAP APIs, DHCP, DNS, HTTP, SSO, Linux, Python |

## About

```text
At Cisco Systems, I work as a Technical Lead on the Collaboration team, where I debug issues, deliver training, create technical content, and identify and drive automation. I guided the Guided Problem-Solver module.

Previously, I supported Zoom Phone engineering at Zoom Video Communications, managing technical escalations and helping identify product bugs and new features. Across Cisco Systems, Zoom Video Communications, and Dialpad India, I also contributed to technical documentation, training materials, and VoIP troubleshooting.
```

## Experience

### Technical Lead (current)

[Cisco Systems](https://himalayas.app/companies/cisco). Apr 2023 - Present

```text
Working as Tech Lead with Cisco Systems Collaboration team, responsible for debugging, upskilling the team, hiring new members, delivering trainings, and technical content creation. Driving automation projects including the Guided Problem-Solver module.
```

Skills: Debugging, Team-Leadership, Training, Technical-Content-Creation, Automation, Cisco-Collaboration

### Service Engineer

[Zoom Video Communications](https://himalayas.app/companies/zoom-communications-inc). Feb 2021 - Mar 2023

```text
Part of Engineering Team in India focused on Zoom Phone. Managed support escalations, complex debugging, identification of product bugs and new features, provided SIP protocol trainings, and contributed to KB articles.
```

Skills: SIP, VoIP, Troubleshooting, Log-Parsing, Scripting, Product-Management, engineering-collaboration

### Technical Solutions Engineer

[Dialpad India](https://himalayas.app/companies/dialpad). Feb 2020 - Feb 2021

```text
Worked on Dialpad's Collaboration Solutions (Dialpad Talk/Contact center/Uberconference). Provided email/phone/remote consultation to debug product problems related to VoIP networking and Python API, and served as primary point of contact for India region.
```

Skills: VoIP, Python, APIs, Troubleshooting, Technical-Support, Knowledge-Base-Creation

### Technical Consulting Engineer

[Cisco Systems](https://himalayas.app/companies/cisco). Sep 2015 - Feb 2020

```text
Provided phone/email/remote consultation to debug complex product problems, assisted customers with collaboration networks, and wrote technical documentation. Troubleshot network performance issues, DHCP, DNS, HTTP/HTTPS, SOAP/ReST API, SSO, VMware ESXi, TCP/IP, SSH, TLS/SSL, and mentored new joiners.
```

Skills: Cisco-Collaboration, Troubleshooting, Networking, Linux, Packet-Analysis, VMware-ESXi, TCP-IP, SSH, TLS-SSL, Mentorship

## Education

### Guru Ghasidas Vishwavidyalaya

Bachelor of Technology, Computer Science and Engineering. 2011 - 2015. Grade: 8.58 GPA

```text
Bachelor of Technology in Computer Science and Engineering from Guru Ghasidas Vishwavidyalaya, Bilaspur, with a GPA of 8.58.
```

## Tech stack

- Python
- Linux
- sso
- SQL
- VMware ESXi
- SOAP API
- REST APIs

To contact Akash, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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