# Akash Saproo

Akash Saproo is a remote worker on Himalayas, Team Leader – Operations at Growth Catalyst Group of Companies, based in India.

Source: https://himalayas.app/@akashsaproo

```text
Operations and logistics professional at Growth Catalyst Group of Companies, leading T-Force dispatch operations and Canadian medical shipments.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 148k+ INR |
| Job categories | Operations And Logistics, Supply Chain Manager, Logistics Manager |
| Skills | Operations Management, Control Tower Operations, Logistics Operations, dispatch management, Last Mile Logistics, Supply Chain Coordination, SLA Management, KPI Management, Transportation Operations, Vendor Management, Inventory Management, Warehouse Coordination, Capacity Planning, Route Optimization, Logistics Planning |

## What I'm looking for

```text
I’m looking to contribute to Operations and Supply Chain functions, using analytical problem-solving and process optimization to improve operational performance.
```

## About

```text
At Growth Catalyst Group of Companies (Advatix, XPDEL & Archway), I lead end-to-end Control Tower logistics operations across U.S. and Canadian markets, covering dispatch, last-mile execution, inventory, vendors, and warehouse coordination.

For T-Force Logistics, I lead a team of 20+ dispatchers and drive data-informed dispatch practices and cost-optimized routing. This work improved on-time performance and operational efficiency while supporting consistent SLA attainment.

I coordinate time-critical, temperature-sensitive medical shipments for Canadian Blood Services, maintaining shipment visibility and communicating with stakeholders to resolve issues and manage escalations.

I also led a team of 7 supporting RONA's After Sales Customer Service operations, overseeing inventory, vendors, procurement, and warehouse coordination. At 1MG Technologies Pvt. Ltd., I supported healthcare service operations, order fulfilment, and escalation handling.
```

## Experience

### Team Leader – Operations (current)

Growth Catalyst Group of Companies. Jun 2021 - Present

```text
Led end-to-end Control Tower logistics operations, managing dispatch, last-mile execution, inventory, vendor management, and warehouse coordination. Oversaw a team of 20+ dispatchers for T-Force Logistics and managed time-critical medical shipments for Canadian Blood Services.
```

Skills: Control-Tower-Operations, dispatch-management, Last-Mile-Logistics, Vendor-Management, Inventory-Management, SLA-Adherence, Data-Driven-Decision-Making, Route-Optimization, Escalation-Management, Team-Leadership, ABC, Cycle-Counting

### Service Operations Executive

1MG Technologies Pvt. Ltd.. Apr 2019 - Jul 2020

```text
Supported healthcare service operations by managing customer queries, coordinating with cross-functional teams, and overseeing end-to-end order fulfilment. Managed the Escalation Desk, handling sensitive customer queries and risk management cases.
```

Skills: Customer-Service, Order-Fulfilment, Escalation-Management, Cross-functional-Coordination, Risk-Management

### Customer Service Executive

Concentrix Daksh. Sep 2018 - Apr 2019

```text
Provided customer service support, handling customer queries and ensuring timely resolution.
```

Skills: Customer-Service, Query-Resolution

## Education

### NMIMS (CDOE)

Master of Business Administration, Supply Chain Management. 2022 - 2024

```text
Pursued an MBA in Supply Chain Management, building a strong foundation in logistics and operations.
```

### University of Delhi

Bachelor of Arts, Arts. 2018 - 2021

```text
Completed a Bachelor of Arts degree, developing analytical and communication skills.
```

### Kendriya Vidyalaya

Senior Secondary School Certificate, General Studies. 2015 - 2017

```text
Completed Senior Secondary Schooling (Class XII), building foundational knowledge.
```

## Tech stack

- Google Docs
- Google Drive
- Google Sheets
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact Akash, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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