# Ajit Vardhan

Ajit Vardhan is a remote worker on Himalayas, Customer Success Team Lead at Magnemite Media Pvt. Ltd., based in India.

Source: https://himalayas.app/@ajitvardhan

```text
I lead customer success teams serving North American customers, improving KPIs, retention, and escalations.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Job categories | Customer Success Manager, Customer Success Manager, Customer Success Team Lead, Operations Manager, Account Manager, Business Development Manager, Technical Sales Representative, Technical Support Specialist, Senior Customer Success Manager, Strategic Customer Success Manager, Senior Manager Customer Success, Customer Success and Implementation Manager |
| Skills | Customer Success, Team Leadership, Technical Sales, Operations Management, Account Management, KPI Management, Escalation Handling, Customer Retention, Business Development, Customer Support, Team Management, Training, Service quality, Strategic Account Management |
| LinkedIn | https://www.linkedin.com/in/ajithvardhan |

## What I'm looking for

```text
I'm looking to lead customer success or operations teams where I can improve KPIs, customer retention, service quality, and escalation management for global customers.
```

## About

```text
I'm currently leading 10+ customer success associates at Magnemite Media, supporting US and Canadian customers while driving KPIs, coaching, and escalations.

At Wingsmate Technologies, I managed operations and strategic accounts with a focus on improving customer retention. Previously, at SVK Global Solutions, I led training, team performance, and service quality, earning multiple performance awards.

Across more than 10 years, I've worked in customer success, technical sales, operations, account management, and technical support. I bring hands-on experience helping teams deliver stronger customer outcomes and business growth.

I communicate in English, Hindi, and Telugu and enjoy leading customer-facing teams through performance, quality, and continuous coaching.
```

## Experience

### Customer Success Team Lead (current)

Magnemite Media Pvt. Ltd.. Feb 2025 - Present

```text
Lead a team of 10+ associates supporting US and Canadian customers while maintaining customer experience and performance targets. Handle customer conversations, escalations and solution discussions while identifying opportunities to improve retention and customer value.
```

Skills: Customer-Experience, Team-Leadership, Escalation-Management, Retention, Coaching, Communication-Skills, Problem-Solving

### Customer Success Team Lead (current)

Magnemite Media Pvt Ltd. Feb 2025 - Present

```text
Lead 10+ associates supporting US and Canadian customers. Drive KPIs, coaching, and escalations.
```

Skills: Customer-Success, Team-Leadership, KPIs, Escalation-Handling, Coaching

### Account Management Manager

Wingsmate Technologies. Feb 2024 - Jan 2025

```text
Managed operations and strategic accounts while improving customer retention.
```

Skills: Account-Management, Operations-Management, Customer-Retention

### Business Development Team Leader

SVK Global Solutions. Jul 2021 - Feb 2024

```text
Led training, team performance, and service quality. Received multiple awards.
```

Skills: Team-Leadership, Training, Performance-Management, Service-quality

### Technical Sales Executive

Selectsys Pvt Ltd

```text
Executed technical sales activities to drive revenue and customer engagement.
```

Skills: Technical-Sales

### Technical Sales Representative

SVK Global Solutions

```text
Represented technical sales functions to support business growth.
```

Skills: Technical-Sales

### Technical Support & Sales

Milestone Global Solutions

```text
Provided technical support and sales services to customers.
```

Skills: Technical-Support, Sales

## Tech stack

- Microsoft Teams
- HubSpot
- Google Workspace
- WordPress
- Microsoft Excel
- Google Ads
- Zoho CRM

To contact Ajit, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Divya Acharya](https://himalayas.app/@divyaacharya): Senior Customer Success Manager, Practice Suite
- [Gaurav Bakshi](https://himalayas.app/@gauravbakshi): Associate Director Client Success, Summit Technology Group India
- [Mudit Singh](https://himalayas.app/@muditsingh): Senior Customer Success Manager, ZoomInfo Inc.
- [Senthil Solairaj](https://himalayas.app/@senthilsolairaj): Senior Manager Customer Success, TargetBay Ecommerce Solutions
- [Kaustubh Sinha](https://himalayas.app/@kaustubhsinha): Manager Customer Success, Zycus Infotech
- [Abarna Thirumalai](https://himalayas.app/@abarnathirumalai): Customer Success Manager, IGL Cargo Services LLC
- [Sumit Kumar](https://himalayas.app/@sumitkumar33): Senior Customer Success Manager, NetCom Learning
- [nikhila vangara](https://himalayas.app/@nikhilavangara): Senior Technical Sales Executive, Magnemite Media Pvt. Ltd.
- [Santhosh User](https://himalayas.app/@santhoshuser6): Senior Customer Success Manager, VJN Engineering Infra Pvt Ltd
- [ajith salian](https://himalayas.app/@ajithsalian): Customer Relations Advisor, Tech Mahindra Ltd.