# aisha User

aisha User is a remote worker on Himalayas, Customer Service Representative at Synchrony, based in India.

Source: https://himalayas.app/@aishauser16

```text
Customer Service Representative at Synchrony who resolved 95% of customer issues within 24 hours and trained 15 new hires.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 47k+ USD |
| Job categories | Customer Service, Operations Representative |
| Skills | Customer Service, Customer issue resolution, Order Processing, Returns and Exchanges, Shipment Tracking, Data Entry, Data Analysis, Customer Service Reporting, Process Optimization, Corporate Trainer, Internal Knowledge Base Maintenance, Administrative Support, Citrix NetScaler, Microsoft Office, Gmail |
| Website | https://enhancv.com |

## What I'm looking for

```text
I’m eager to bring my customer service experience to a dynamic, customer-centric environment.
```

## About

```text
At Synchrony, I handled customer service operations, including customer information, orders, returns, and shipment tracking.

I resolved escalated customer issues by researching information and supporting frontline representatives. I also worked with other departments to help resolve customer concerns.

I compiled customer service documentation and reports, and analyzed data to identify recurring issues. I gathered feedback to help improve service processes and maintained internal knowledge resources.

I assisted with training new customer service employees on backend processes and systems. My achievements included resolving 95% of customer issues within 24 hours and training 15 new hires.
```

## Experience

### Customer Service Representative

Synchrony. Nov 2022 - Feb 2024

```text
Handled customer data entry, order management, and escalated issues while supporting frontline staff. Collaborated with cross-functional teams to streamline processes and improve response times.
```

Skills: Microsoft-Office, Citrix-NetScaler, Data-Entry, Customer-Service, Problem-Solving, Documentation, Reporting

## Education

### Osmania University

Master of Arts, Arts. 2020 - 2022

```text
Master of Arts degree from Osmania University from 2020 to 2022.
```

### Osmania University

Bachelor of Arts, Arts. 2017 - 2020

```text
Bachelor of Arts degree from Osmania University from 2017 to 2020.
```

## Tech stack

- Gmail
- Citrix
- Microsoft Office

To contact aisha, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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