# Aiden Hickman

Aiden Hickman is a remote worker on Himalayas, Service Reliability Engineer at Fruugo, based in Netherlands.

Source: https://himalayas.app/@aidenhickman

```text
Service Reliability Engineer at Fruugo, maintaining ELK logging and CI/CD build agents.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Netherlands |
| Authorized to work in | Netherlands |
| Salary expectations | 40k+ EUR |
| Job categories | Site Reliability Engineer, DevOps Engineer, Technical Support Analyst, IT Team Lead |
| Skills | Proxmox VE, VMWare, Site Reliability Engineering, DevOps, Linux, Docker, Incident Response, CI CD Pipelines, ELK Stack, Zabbix, AWS, Kubernetes, Grafana, Prometheus, Oracle Linux, Oracle Database, Virtual Machines |

## About

```text
At Fruugo, I set up and maintained in-house ELK logging to support troubleshooting and monitoring. I also built and maintained virtual remote build agents for the CI/CD pipeline.

As a Service Reliability Engineer, I maintained Zabbix alerting, reviewed patch levels on older hosts, and reviewed VPN and firewall configurations. I also used AI agents to automatically add new hosts to monitoring.

Earlier at Fruugo, I worked 24/7 emergency on-call shifts and resolved CI/CD pipeline issues with DevOps teams. I created and maintained virtual machines in Proxmox VE and VMware environments, as well as Oracle Linux servers and Oracle databases.

At Clarity & Success, I resolved support incidents, trained new team members, and maintained the support knowledge base. I also produced monthly reports on service stability and support effectiveness.
```

## Experience

### Service Reliability Engineer

Fruugo. Aug 2025 - Aug 2026

```text
Set up and maintained in-house logging on the ELK stack to support troubleshooting and monitoring. Built and maintained virtual remote build agents for the CI/CD build pipeline, and maintained the Zabbix alerting system with AI agents.
```

Skills: ELK-Stack, CI-CD, Zabbix, AI-Agents, Patching, VPN, Firewalls

### Junior Service Reliability Engineer

Fruugo. Aug 2024 - Aug 2025

```text
Worked 24/7 emergency on-call shifts, helping to resolve outages. Resolved CI/CD build pipeline issues and created and maintained virtual machines in Proxmox VE and VMware environments.
```

Skills: Incident-Response, CI-CD, Proxmox-VE, VMWare, Oracle-Linux, Oracle-Database

### Technical Support Analyst

Fruugo. Aug 2023 - Aug 2024

```text
Set up and configured Jira Service Management to triage and resolve internal IT tickets, and built automation to resolve tickets automatically. Onboarded and offboarded employees and fixed a wide range of internal IT issues.
```

Skills: Jira-Service-Management, Automation, IT-Support, Troubleshooting

### Support Team Leader

Clarity & Success. Apr 2011 - Jul 2023

```text
Resolved incident requests by phone and ticket for IT professionals and end users, frequently top of resolved tickets globally. Trained new team members and created and maintained the team's support knowledge base.
```

Skills: Team-Leadership, Customer-Support, Incident-Management, SQL, Training, Knowledge-Base, Reporting

## Education

### Stafford College

A-Levels, IT & History

```text
Completed A-Levels in IT and History at Stafford College in 2011.
```

### Blessed William Howard

GCSE, General Studies

```text
Completed GCSEs at Blessed William Howard in 2010.
```

## Tech stack

- Kubernetes
- Jira
- Grafana
- Prometheus
- Zabbix
- Linux
- Oracle Linux
- Docker
- Proxmox VE
- SQL
- AWS

To contact Aiden, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Daniel Schömer](https://himalayas.app/@daniel-schoemer): Site Reliability Engineer, Talkwalker
- [Pieter de Bruin](https://himalayas.app/@pieterdebruin): Senior DevOps Engineer, Ayvens
- [Prashaanth Kannan](https://himalayas.app/@prashaanthkannan): Senior Site Reliability Engineer, Payconiq B.V
- [Didenko Vladyslav](https://himalayas.app/@didenkovladyslav): Senior DevOps Engineer, CloudExp \[Grandvision\]
- [Santosh Hegde](https://himalayas.app/@santoshhegde): Tech Lead Observability, Saxo Bank
- [Maksim Naidzin](https://himalayas.app/@maksimnaidzin): Senior DevOps Engineer, Comscore
- [Saikat Chakrabortty](https://himalayas.app/@saikatchakrabortty): Staff Platform & SRE Engineer, 360dialog
- [William van Beek](https://himalayas.app/@williamvanbeek): Senior DevOps / Cloud Engineer, Precima (NIQ)
- [Jonathan Baker](https://himalayas.app/@jonathanbaker): Reliability Engineer, Prime Vision
- [Rodger Mwanda](https://himalayas.app/@rodgermwanda): Senior DevOps Engineer, Irdeto