# Ahsan Khan

Ahsan Khan is a remote worker on Himalayas, Internet Service Representative at Blazeo, based in Pakistan.

Source: https://himalayas.app/@ahsankhan8

```text
Customer Service Representative at Blazeo (Formerly ApexChat), resolving site issues and meeting response-time and resolution-accuracy KPIs.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Pakistan |
| Authorized to work in | Pakistan |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service, Call Center Representative, Customer Support Representative |
| Skills | Customer Service, Customer Support, Inbound Calling, Outbound Calling, Email Support, Complaint Resolution, Appointment Scheduling, CRM record keeping, SOP Compliance, Data Accuracy, Client Confidentiality, KPI Performance, Microsoft Word, PowerPoint, Google Calendar |

## About

```text
At Blazeo (Formerly ApexChat), I coordinate with internal teams to resolve complex site issues and support a smooth user experience. I consistently meet KPIs for response times and resolution accuracy.

I follow SOPs to maintain data accuracy and client privacy, and collaborate with technical teams to enhance CRM records.

As a Call Support Representative at Expert Communication, I handled inbound and outbound calls, resolved customer inquiries, kept accurate records, and followed up promptly.

I have supported customers by phone and email across automotive, law, healthcare, and education. I use Microsoft Word, PowerPoint, Google Calendar, and Calendly, and have been part of the top-performing group for the past two years.
```

## Experience

### Internet Service Representative (current)

Blazeo. Jan 2022 - Present

```text
Coordinated with internal teams to resolve complex site issues and ensure a smooth user experience. Consistently met KPIs for response times and resolution accuracy, and followed SOPs to maintain data accuracy and client privacy.
```

Skills: Customer-Service, KPI-Management, CRM, Data-Accuracy, Client-Confidentiality, Teamwork

### Call Support Representative

Expert Communication. Jan 2021 - Jan 2022

```text
Handled inbound and outbound calls, resolving customer inquiries efficiently while maintaining a friendly and professional approach. Kept accurate records and followed up promptly to ensure customer satisfaction.
```

Skills: Inbound-Calls, Outbound-Calls, Customer-Service, Record-keeping, Follow-up

## Education

### Indus University

Bachelor of Textile, Textile. 2024 - Present

```text
Pursuing a Bachelor of Textile, developing communication, problem-solving, and teamwork skills through projects and presentations.
```

## Tech stack

- Calendly
- Microsoft Word
- Microsoft PowerPoint

To contact Ahsan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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