# Ahmad Dyeb

Ahmad Dyeb is a remote worker on Himalayas, IT Support Specialist at LWIS-CIS, based in Lebanon.

Source: https://himalayas.app/@ahmaddyeb

```text
IT Support Specialist at LWIS-CIS supporting 590+ users and 230+ devices across school systems and classroom technology.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Lebanon |
| Authorized to work in | Lebanon |
| Salary expectations | 60k+ USD |
| Job categories | IT Support Specialist, Help Desk Specialist, Systems Administrator |
| Skills | IT Support, Help Desk Support, end user support, hardware troubleshooting, Software Troubleshooting, Network Troubleshooting, Microsoft 365 Administration, Active Directory, Windows 10, Windows 11, Windows Server, Server Administration, TCP IP, DHCP, DNS |
| LinkedIn | https://linkedin.com/in/ahmad-diab-826028228 |

## What I'm looking for

```text
I'm looking for a full-time remote role where I can deliver reliable support in a remote, ticket-based environment.
```

## About

```text
At LWIS-CIS, I provide day-to-day helpdesk support for 590+ users and 230+ devices, resolving hardware, software, and account issues across the school.

I administer Microsoft 365 and Active Directory, and maintain Windows computers, printers, smart boards, and classroom technology.

Previously at Smartech IT Solutions, I provided on-site support to client businesses, configured workstations and Windows Server, and maintained network infrastructure. My client assignments included Al-Akhbar Newspaper, ALBAB Shared Offices, and Centro Mall Lebanon.
```

## Experience

### IT Support Specialist (current)

LWIS-CIS. Sep 2022 - Present

```text
Provide day-to-day helpdesk support for 590+ users and 230+ devices, resolving hardware, software, and account issues. Administer Microsoft 365 and Active Directory, manage user accounts, and support network infrastructure.
```

Skills: Microsoft-365, Active-Directory, Windows-10-11, Windows-Server, TCP-IP, DHCP, DNS, Help-Desk, hardware-troubleshooting, Software-Troubleshooting, Network-Troubleshooting, User-Account-Management, License-Management, Printer-Support, SmartBoard-Support

### Client Assignment via Smartech – Al-Akhbar Newspaper

Smartech IT Solutions. Nov 2021 - Jan 2022

```text
Provided on-site IT support for newspaper staff, troubleshooting hardware, software, and network issues. Handled day-to-day user support requests and maintained workstations and office equipment.
```

Skills: hardware-troubleshooting, Software-Troubleshooting, Network-Troubleshooting, end-user-support, Workstation-Maintenance

### IT Support Specialist

Smartech IT Solutions. Oct 2020 - Jan 2022

```text
Provided on-site technical support to multiple client businesses, setting up and configuring workstations and network infrastructure. Installed and configured Windows Server and managed users and groups in Active Directory.
```

Skills: Windows-Server, Active-Directory, ADUC, Network-Infrastructure, Workstation-Setup, Hardware-Configuration, Software-Installation, Server-Maintenance, Troubleshooting

### Client Assignment via Smartech – ALBAB Shared Offices

Smartech IT Solutions. May 2021 - Jul 2021

```text
Diagnosed and resolved software and hardware issues for shared-office tenants. Handled server-related helpdesk requests and performed backup testing and routine maintenance.
```

Skills: hardware-troubleshooting, Software-Troubleshooting, Server-Administration, Help-Desk, Backup-Testing, Network-Equipment-Installation, Communication-Equipment-Installation

### Client Assignment via Smartech – Centro Mall Lebanon

Smartech IT Solutions. Jan 2021 - May 2021

```text
Maintained networks and computer systems for mall operations, ran diagnostics, and delivered technical solutions. Monitored security systems and firewalls, and set up IT infrastructure.
```

Skills: Network-maintenance, System-Maintenance, Diagnostics, Security-Systems, Firewalls, IT-Infrastructure-Setup

## Education

### Al Afak Institute of Technology

Technical Diploma, Information Technology. 2019 - 2021

```text
Pursued a Technical Diploma in Information Technology, focusing on technical skills in IT support and systems administration.
```

## Tech stack

- Java
- C
- Linux
- Windows Server
- Windows 10
- TeamViewer
- SQL
- FreshDesk

To contact Ahmad, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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