# Aguba Arinze

Aguba Arinze is a remote worker on Himalayas, Customer Care Representative at Globacom, based in Nigeria.

Source: https://himalayas.app/@agubaarinze

```text
Customer Care Representative at GLOBACOM (GLO), resolving subscriber billing, account and service enquiries.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 55k+ EUR |
| Job categories | Customer Service, Customer Support Specialist |
| Skills | Customer Service, Customer Relationship Management, Inbound Call Handling, Outbound Calling, Email Support, Live Chat, Complaint Resolution, Escalation Management, Account Management, Billing Support, Payment Support, Order Processing, Customer Retention, CRM Systems, Database Management |
| LinkedIn | https://linkedin.com/in/arinze-aguba |

## About

```text
At GLOBACOM (GLO), I handle inbound and outbound customer enquiries, assist subscribers with account and billing questions, and provide information about telecom products and services.

I investigate customer complaints and coordinate appropriate resolutions, including for network, subscription and account-related challenges. I also maintain customer information and follow up to support customer satisfaction.

In customer support for DStv, I assisted with subscription renewals, account management, decoder activation, channel packages and viewing issues. I handled billing complaints and escalated technical issues requiring specialised assistance.

In customer support for Flutterwave and Paystack, I assisted with payment enquiries, failed or disputed transactions, refunds and transaction statuses. I maintained interaction records and escalated unresolved payment issues through appropriate support channels.
```

## Experience

### Customer Care Representative (current)

Globacom. Jan 2026 - Present

```text
Handles inbound and outbound customer enquiries, assists with account and billing issues, and resolves complaints. Maintains customer records and supports subscribers with network and service challenges.
```

Skills: Customer-Service, Inbound-Calls, Outbound-Calls, Complaint-Resolution, CRM, Data-Entry, Microsoft-Office, Google-Workspace

### Customer Service Support

DStv

```text
Assisted customers with subscription enquiries, renewals, and account management. Provided guidance on decoder activation, channel packages, and troubleshooting.
```

Skills: Customer-Service, Subscription-Management, Troubleshooting, Billing-Support

### Customer Service Support

[Flutterwave](https://himalayas.app/companies/flutterwave)

```text
Assisted customers with payment-related enquiries and transaction concerns. Provided support for failed, pending, and disputed transactions, and guided users through payment processes.
```

Skills: Customer-Service, Payment-Support, Transaction-Dispute-Investigation, Communication-Skills

### Customer Service Support

[Paystack](https://himalayas.app/companies/paystack)

```text
Assisted customers with payment-related enquiries and transaction concerns. Provided support for failed, pending, and disputed transactions, and guided users through payment processes.
```

Skills: Customer-Service, Payment-Support, Transaction-Dispute-Investigation, Communication-Skills

## Education

### National Youth Service Corps (NYSC)

National Youth Service Corps, National Service. 2024 - 2025

```text
National Youth Service Corps (NYSC) program from 2024 to 2025.
```

### Enugu State University of Science and Technology (ESUT)

Bachelor's Degree, Political Science. 2018 - 2023

```text
Bachelor's Degree in Political Science from Enugu State University of Science and Technology (ESUT) from 2018 to 2023.
```

## Tech stack

- Google Docs
- Gmail
- Google Sheets
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint

To contact Aguba, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Funmilayo Lawson](https://himalayas.app/@funmilayolawson): Customer Service Support, Telecommunications Company
- [Ogechukwu Nnodulu](https://himalayas.app/@ogechukwunnodulu): Remote Customer Support Specialist, Globacom
- [Morayo Ajogbeje](https://himalayas.app/@morayoajogbeje): Customer Service Representative (Remote), ZangaPay
- [Mbadihe Lisa](https://himalayas.app/@Millicentsom): Customer Service & Data Entry, MultiChoice (GOtv/DStv)
- [Destiny Okpu](https://himalayas.app/@destinyokpu): Customer Support Agent, MTN
- [Jacob Brossa](https://himalayas.app/@jacobbrossa): Technical Customer Support & Customer Experience Specialist, Tizeti Network Limited
- [Uche Chinwe Nnaji](https://himalayas.app/@uchechinwennaji): Customer Support/Experience Specialist, Glo 1
- [Agochukwu Favour](https://himalayas.app/@agochukwufavour): Customer Support Representative, The Becoming Circle Global
- [Agina Cynthia](https://himalayas.app/@aginacynthia): Application Support Assistant, Globacom
- [Faith Asukwo](https://himalayas.app/@faithasukwo): Customer Service Representative, Multichoice Group