# Agochukwu Favour

Agochukwu Favour is a remote worker on Himalayas, Customer Support Representative at The Becoming Circle Global, based in Nigeria.

Source: https://himalayas.app/@agochukwufavour

```text
Customer Support Specialist with Glo Service Provider, resolving customer issues and achieving 90% first contact resolution.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Specialist, Administrative Assistant |
| Skills | Customer Support, First Contact Resolutions, SLA Compliance, Customer Complaint Resolution, Email Support, Live Chat, Phone Support, CRM, Ticket Management, Escalation Handling, Administrative Support, Data Entry, Documentation, Calendar Management, Schedule Management |

## What I'm looking for

```text
I'm open to global remote roles across all time zones.
```

## About

```text
At Glo Service Provider, I responded to customer inquiries, handled complaints, and followed up on unresolved issues. I achieved 90% first contact resolution and consistently met 90% SLA compliance.

At The Becoming Circle Global, I responded to customer questions through digital channels and supported documentation and customer information organization. I use HubSpot CRM, Zendesk, and Intercom for customer support and ticket management.
```

## Experience

### Customer Support Representative (current)

The Becoming Circle Global. Jan 2025 - Present

```text
Responded to customer questions via digital channels, assisted with service information, and recorded interactions. Provided administrative support and collaborated with team members to resolve issues and maintain workflows.
```

Skills: Customer-Support, Digital-Communication, Administrative-Support, Documentation, Follow-up, Teamwork, Empathy, Patience

### Customer Service Representative

Glo Service Provider. Jan 2024 - Dec 2025

```text
Responded to customer inquiries through phone and other channels, handled complaints, logged issues, and escalated complex cases. Maintained accurate records and followed up on unresolved issues to ensure customer satisfaction.
```

Skills: Customer-Support, Complaint-Resolution, Active-Listening, Data-Entry, Documentation, Escalation-Management, Follow-up, Troubleshooting

## Education

### Yaba College of Technology

Higher National Diploma, Computer Science

```text
Pursuing a Higher National Diploma in Computer Science, expected to complete in 2026.
```

### Google

Google Workspace Fundamentals, Google Workspace

```text
Completed the Google Workspace Fundamentals certification.
```

### LinkedIn Learning

Customer Service Foundations, Customer Service

```text
Completed the Customer Service Foundations certification.
```

### Coursera

Remote Work Professional Certificate, Remote Work

```text
Completed the Remote Work Professional Certificate.
```

## Tech stack

- Intercom
- Zendesk
- Google Workspace
- Asana
- Zoom
- Google Meet

To contact Agochukwu, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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