# Agina Cynthia

Agina Cynthia is a remote worker on Himalayas, Application Support Assistant at Globacom, based in Nigeria.

Source: https://himalayas.app/@aginacynthia

```text
Customer support representative at Globacom who resolved customer complaints and supported product availability across retail stores.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 40k+ USD |
| Job categories | Customer Support Representative, Applications Assistant, Service Desk Agent, Customer Service |
| Skills | Customer Service, Complaint Resolution, Customer Retention, Conflict Resolution, First Line Service Support, Technical Issue Resolution, CRM, Data Analysis, Excel |

## About

```text
At Globacom, I assisted outdoor sales agents by resolving product, system, and service-related queries. I investigated and rectified customer complaints reported by field agents and uploaded newly launched products to the central server for availability across retail stores.

As a Service DeskAgent at Globacom, I delivered first-line system support to Call Centre Agents, Telemarketing teams, and Back Office staff. I logged, tracked, and escalated technical issues through to resolution.

As a Customer Care Representative at Globacom, I addressed customer enquiries by phone and other channels, resolved complaints, and followed up on unresolved cases. I also updated customer information and interaction records in the CRM system.

Earlier, at New Era Special Nursery & Primary School, I managed front desk enquiries and provided administrative support. I scheduled appointments and maintained administrative records.
```

## Experience

### Application Support Assistant

Globacom. May 2024 - May 2026

```text
Assisted outdoor sales agents by resolving product, system, and service-related queries. Investigated and rectified customer complaints, uploaded new products to the central server, and provided remote support to stores.
```

Skills: Customer-Service, Problem-Solving, Remote-Support, System-Support, Documentation

### Service Desk Agent

Globacom. Apr 2023 - Apr 2024

```text
Delivered first-line system support to in-house call centre agents, telemarketing teams, and back office staff. Rectified system issues, logged and escalated technical issues, and maintained accurate documentation.
```

Skills: System-Support, Issue-Tracking, Escalation-Management, Documentation, Collaboration

### Customer Care Representative

Globacom. Mar 2021 - Mar 2023

```text
Addressed customer enquiries via phone and other channels, resolved complaints professionally, and updated customer information in the CRM system. Followed up on unresolved cases to ensure satisfaction.
```

Skills: Customer-Service, Complaint-Resolution, CRM, Communication-Skills, Follow-up

### Administrative Assistant

New Era Special Nursery & Primary School. Oct 2018 - Oct 2020

```text
Managed front desk inquiries and provided administrative support to staff, parents, and visitors. Scheduled appointments, maintained records, and facilitated daily office operations.
```

Skills: Administrative-Support, Scheduling, Record-keeping, Communication-Skills, Office-Operations

## Education

### Plural Code Institute

Diploma, Data Analysis

```text
Completed a Diploma in Data Analysis.
```

### Alison

Certificate, Microsoft Excel

```text
Completed a course on Microsoft Excel and Functions.
```

### Globacom

Certificate of Participation, Training

```text
Received a Training Certificate of Participation.
```

### Federal University Dutse

Bachelor of Agriculture, Crop Science

```text
Pursued a Bachelor of Agriculture with a focus on Crop Science.
```

## Tech stack

- Microsoft Excel

To contact Agina, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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