# A Fl

A Fl is a remote worker on Himalayas, Proactive Retention Teleoperator at Intelcia Spain, based in Canada.

Source: https://himalayas.app/@afl

```text
Customer retention teleoperator at Intelcia Spain, reaching out to Mapfre policyholders and managing their accounts in a CRM.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Canada |
| Authorized to work in | Spain |
| Salary expectations | 30k+ EUR |
| Job categories | Academic Tutor, Event Coordinator |
| Skills | Customer Retention, Customer Service, Customer Relationship Management, CRM, Academic Tutoring, Lesson Planning, Public Speaking, Event Organization, Crowd Management, Access Control, Strategic Planning, Teaching, JavaScript, C#, Python |

## About

```text
At Intelcia Spain, I execute proactive outreach campaigns for Mapfre policyholders and manage their accounts in the CRM. I resolve service inquiries and provide tailored policy updates to encourage service continuation.

With FIFA / The Universal Group, I managed crowds and controlled access to restricted areas, while welcoming and assisting media representatives, organizers, and attendees.

As a self-employed academic tutor, I created custom Math, Science, and English lesson plans and tracked student progress. At Eye Level Math Academy, I delivered public speeches, organized educational events and Olympiads, and developed promotional content.
```

## Experience

### Proactive Retention Teleoperator (current)

Intelcia Spain. Sep 2026 - Present

```text
Executed proactive client outreach campaigns for Mapfre policyholders using CRM programs to maintain strong client relationships and encourage service continuation. Managed customer accounts in the CRM database, resolved service inquiries, and provided tailored policy updates.
```

Skills: CRM, Customer-Retention, Customer-Relationship-Management, Communication-Skills

### Event Organizer & Permit Checker

FIFA / The Universal Group. May 2026 - Jul 2026

```text
Managed and controlled large crowds ensuring no unauthorized personnel crossed into restricted areas to maintain venue safety. Welcomed and assisted media representatives, organizers, and attendees with key details to ensure seamless event operations.
```

Skills: Event-Management, Crowd-Control, Customer-Service, Communication-Skills

### Academic Tutor

Self-Employed. Mar 2024 - Sep 2025

```text
Created custom lesson plans for students across Math, Science, and English to guide academic improvement and concept mastery. Organized flexible scheduling and progress tracking to consistently maintain high client satisfaction.
```

Skills: Teaching, Lesson-Planning, Mathematics, Science, English, Scheduling, Progress-Tracking

### National Ambassador

Eye Level Math Academy. Jan 2023 - Jan 2024

```text
Delivered public speeches, organized educational events and Olympiads, and developed promotional content for students. Collaborated with leadership to propose pedagogical improvements and enhance student learning experiences.
```

Skills: Public-Speaking, Event-Organization, Promotional-Content, Collaboration, pedagogy

## Education

### Pinetree Secondary School

High School Diploma, General Studies. Grade: 100% Average

Activities and societies: Honors coursework in Physics, Chemistry, Biology, and Mathematics.

```text
Graduated with a High School Diploma, achieving a 100% average and honors coursework in Physics, Chemistry, Biology, and Mathematics.
```

## Tech stack

- JavaScript
- Python
- C#
- C++
- Microsoft Excel
- Adobe Illustrator
- Microsoft Word
- Microsoft PowerPoint

To contact A, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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