# Aeson Louis Ursal

Aeson Louis Ursal is a remote worker on Himalayas, Financial Risk & Process Underwriter at Manulife, based in Philippines.

Source: https://himalayas.app/@aesonlouisursal

```text
I build Microsoft AI, Copilot, and workflow automation systems that reduce operational overhead and improve SLA performance.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 100k+ PHP |
| Job categories | Workflow Automation Specialist, AI Automation Specialist, Power Platform Developer, Business Process Analyst, Workforce Management Supervisor, Operations Manager, Risk Underwriter, Sales Engineer |
| Skills | Microsoft Copilot Studio, Custom Copilot Agents, Prompt Engineering, Prompt Architecture, Version Control, ChatGpt, Claude APIs, API Integration, Microsoft 365, Power Automate, Power BI, SharePoint Online, SharePoint Administration, PowerApps, Microsoft Graph, Webhooks, APIs, Excel, Data Modeling, Email Triage, Communication Triage, Escalation Tracking, Ticket Queue Management, Zendesk, SOP Mapping, Logic Documentation, Lean Six Sigma, SLA Governance, Continuous Improvement, System Architecture, User Adoption Training, Predictive Analytics, Power Query, Data Pipelines, Information Governance, Risk Assessment, Health Record Assessment, Regulatory Compliance, Anti Money Laundering |
| LinkedIn | https://linkedin.com/in/aeson-louis-ursal-91808a37 |

## What I'm looking for

```text
I'm looking to build AI-enabled workflow automation, Copilot tools, data pipelines, and operational reporting systems where I can improve adoption, governance, SLA performance, and process efficiency.
```

## About

```text
At Concentrix, I architected Power Automate and LLM-assisted pipelines that cut manual administrative overhead by 75%, while building Copilot and ChatGPT prompt frameworks for automated client presentations and executive summaries.

I’ve also delivered Power BI risk reporting, SharePoint Online architecture, Excel data pipelines, and SLA automation across enterprise operations. I bring 10+ years of workflow, real-time operations, process governance, and Lean Six Sigma experience, alongside current freelance financial risk and process underwriting work at Manulife.
```

## Experience

### Financial Risk & Process Underwriter (current)

[Manulife](https://himalayas.app/companies/manulife). May 2026 - Present

```text
Perform detailed risk evaluations, health record assessments, and regulatory compliance checks (AML) against strict operational guidelines.
```

Skills: Risk-Assessment, Underwriting, Regulatory-Compliance, AML, Medical-Record-Analysis

### Workforce Management Supervisor & AI Automation Systems Lead

[Concentrix](https://himalayas.app/companies/concentrix). Oct 2018 - May 2026

```text
Architected end-to-end Power Automate and LLM-assisted pipelines, cutting manual administrative overhead by 75%. Designed predictive analytics and reporting risk indicators in Power BI, reducing unexcused absenteeism from 15% to 5%.
```

Skills: Power-Automate, Power-BI, SharePoint-Online, CoPilot-Studio, ChatGpt, Claude, API-Integration, Prompt-Engineering, Version-Control, Excel, Power-Query, SLA-Governance, Lean-Six-Sigma, Zendesk, Webhooks, Microsoft-Graph

### Project Operations Manager

[Concentrix](https://himalayas.app/companies/concentrix). Oct 2022 - Dec 2024

```text
Managed cross-functional tech operations and remote IT logistics fulfillment, eliminating onboarding delays and maintaining strict SLA governance across U.S.-based client programs.
```

Skills: Project-Management, Operations-Management, SLA-Governance, Logistics-IT, Cross-functional-Leadership

### Operations Data & Workflow Analyst (Real-Time Analyst)

[Concentrix](https://himalayas.app/companies/concentrix). Oct 2012 - Oct 2018

```text
Monitored live queue health and ticketing workflows, building dynamic Excel metric models and automated templates to optimize shift start times and resource allocation. Executed intraday trend analysis to resolve queue fulfillment bottlenecks while preserving client SLAs.
```

Skills: Excel, Data-Analysis, Queue-Management, SLA-Monitoring, Workflow-Optimization, Real-Time-Analytics

### Subject Matter Expert & TSR

[Concentrix](https://himalayas.app/companies/concentrix). Oct 2011 - Oct 2012

```text
Served as Subject Matter Expert and Technical Support Representative, providing expert guidance and support.
```

Skills: Technical-Support, Subject-Matter-Expertise, Customer-Service

### Senior Sales Engineer

Nassaq Enterprise Saudi Arabia. Nov 2009 - Dec 2010

```text
Senior Sales Engineer responsible for technical sales and project support.
```

Skills: Sales-Engineering, Technical-Sales, Project-Management

### Project & Systems Sales Engineer

[Yokogawa Philippines Inc.](https://himalayas.app/companies/yokogawa). Oct 2008 - Nov 2009

```text
Project and Systems Sales Engineer handling technical sales and project coordination.
```

Skills: Sales-Engineering, Systems-Engineering, Project-Coordination

## Education

### University of St. La Salle

Bachelor of Science, Chemical Engineering

```text
Bachelor of Science in Chemical Engineering degree from the University of St. La Salle.
```

### Lean Six Sigma

Certified Lean Six Sigma Green Belt, Process Improvement

```text
Certified Lean Six Sigma Green Belt.
```

### Low Code / No Code

Low Code / No Code Citizen Developer Certification, Low Code / No Code Development

```text
Low Code / No Code Citizen Developer Certification.
```

### Zapier

Zapier Automated Workflow & Integration Certification, Workflow Automation

```text
Zapier Automated Workflow & Integration Certification.
```

## Tech stack

- Zendesk
- ChatGPT
- Power BI

To contact Aeson Louis, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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