# Adina Maxim

Adina Maxim is a remote worker on Himalayas, Hospitality and Customer Service at United States (Multiple Employers), based in Romania.

Source: https://himalayas.app/@adinamaxim

```text
Customer support at TELUS INTERNATIONAL, resolving Airbnb booking, payment, and account issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Romania |
| Authorized to work in | Romania |
| Salary expectations | 56k+ USD |
| Job categories | Customer Support Representative, Back Office Specialist, Operations Support Specialist, Administrative Assistant |
| Skills | Customer Support, Complaint Resolution, Email Support, Phone Support, Live Chat, Administrative Support, Back Office Support, Operations Support, Data Entry, Document Management, Client Relations, Internet Research, Social Media Management, Zendesk, Microsoft Word |
| LinkedIn | https://linkedin.com/in/adina-maxim-411a131ab |

## What I'm looking for

```text
I’m seeking opportunities in Customer Support, Back Office, Operations Support, and Administrative roles. I’m available for remote, hybrid, and on-site positions.
```

## About

```text
At TELUS INTERNATIONAL, I supported Airbnb users by phone and email, resolving booking, payment, account access, and reservation issues while following company policies.

I managed support cases in Zendesk, documented customer issues, and followed up on cases. I also worked with internal departments to resolve complex concerns.

At Brikston Construction Solutions (Leier), I coordinated incoming and outgoing documents, supported communication between departments, handled customers, and worked closely with the CEO.

My experience also includes hospitality and customer service work in the United States, Germany, and Romania. I speak Romanian, English, and German, and I’m seeking Customer Support, Back Office, Operations Support, or Administrative roles.
```

## Experience

### Hospitality and Customer Service

United States (Multiple Employers). Jan 2023 - Dec 2026

```text
Delivered exceptional customer service in fast-paced international environments, assisted customers, handled requests, and resolved service-related issues. Worked effectively with multicultural teams and demonstrated adaptability and professionalism.
```

Skills: Customer-Service, Communication-Skills, Teamwork, Adaptability, Problem-Solving

### Housekeeper

United States (Multiple Employers). Jun 2023 - Sep 2023

```text
Cleaned and disinfected areas, vacuumed, swept, and mopped floors, dusted and disinfected surfaces, changed bed and bath linens, and disposed of garbage and recycling materials.
```

Skills: Cleaning, Disinfection, Housekeeping

### Backserver and Breakfast Attendant

United States (Multiple Employers). Jun 2022 - Sep 2022

```text
Directed, seated, and tended to food and beverage guests, including watering, passing out menus, replenishing coffee, and replacing silverware. Communicated menu information, made recommendations, and periodically checked in with customers.
```

Skills: Customer-Service, Food-Service, Communication-Skills, Attention-To-Detail

### Support Ambassador

[Telus International](https://himalayas.app/companies/telus-international-ai-inc). Feb 2022 - Jun 2022

```text
Delivered high-quality customer support via phone and email for Airbnb users, resolving booking, payment, account access, and reservation-related issues. Managed support cases using Zendesk and consistently met performance metrics.
```

Skills: Zendesk, Customer-Support, Problem-Solving, Communication-Skills, Documentation, Compliance

### Assistant Manager

Brikston Construction Solutions (Leier). Aug 2021 - May 2022

```text
Coordinated, registered, and sorted the flow of documents, maintained good communication between departments, handled customers, and organized events. Worked closely with the CEO, providing support.
```

Skills: Administrative-Support, Document-Management, Communication-Skills, Event-Planning, Client-Relations

### Babysitter and Private Mentor

Self Employed. Jun 2018 - Oct 2019

```text
Supervised individual activities of two children aged three and five, and taught them German language in an age-appropriate manner.
```

Skills: Childcare, Teaching, German, Supervision

### Comercial Worker (Deli)

Murphy's Market. Jun 2019 - Sep 2019

```text
Served customers, prepared fast food, checked food freshness, provided information, handled returns, and responded to deli counter inquiries. Verified that displays, goods, and services adhered to company standards.
```

Skills: Customer-Service, Food-Preparation, Quality-Control, Communication-Skills

### Busser

Carmen's Restaurant. Jun 2019 - Sep 2019

```text
Cleaned and set tables for guests, served water and coffee, gave menus, and asked clients if they needed anything.
```

Skills: Customer-Service, Table-Setting, Communication-Skills

### Waiter and Deputy Chief

Centeria - Edeka. Jun 2015 - May 2018

```text
Served customers, collected and provided everything needed for satisfaction, monitored temperatures of cold rooms and hot food, and ordered needs for the restaurant.
```

Skills: Customer-Service, Food-Safety, Temperature-Monitoring, Ordering

## Education

### Alexandru Ioan Cuza University

Master's, German Culture in a European Context. 2021 - 2023

```text
Pursued a Master's degree in German Culture in a European Context.
```

### Aprendis Iasi

Human Resources Inspector Course, Human Resources. 2021 - 2021

```text
Completed a course for Human Resources Inspector.
```

### Alexandru Ioan Cuza University

Bachelor's, German and English. 2018 - 2021

Activities and societies: Completed psycho-pedagogical module; participated in NICE virtual exchange program focusing on intercultural competence and entrepreneurship.

```text
Earned a Bachelor's degree in German and English. Completed the psycho-pedagogical module and participated in the NICE virtual exchange program.
```

## Tech stack

- Google Drive
- Microsoft Teams
- Zendesk
- Python
- Microsoft Excel
- Zoom
- Webex
- Microsoft Word
- Microsoft Outlook

To contact Adina, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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