# Adewunmi Adebiyi

Adewunmi Adebiyi is a remote worker on Himalayas, Remote Client Experience Specialist at Brandrevie, based in Nigeria.

Source: https://himalayas.app/@adewunmiadebiyi

```text
Empathetic client experience specialist delivering remote customer support and travel assistance.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Experience Specialist, Virtual Assistant, Travel Specialist, Customer Experience Specialist, Client Services Specialist, Client Success Specialist, Client Experience Supervisor, Customer Experience Representative, Customer Support Specialist, Customer Service, Customer Success Manager |
| Skills | Live Chat, Customer Relationship Management, Customer Management, Email Support, Phone Support, Empathy, Active Listening, Calendar Management, Inbox Management, Problem Solving, Conflict Resolution, Cross Cultural Communication, Research, Reporting, Invoicing, Expense Management, CRM Management, Database Management, Microsoft Office, Confidentiality, Time Management, Crisis Management, Customer Satisfaction, Customer Retention, Google Workspace, Slack, Notion, Zoom, Calendly, HubSpot, Canva |

## What I'm looking for

```text
I seek remote roles where I can provide empathetic, proactive client support, manage accounts across time zones, and drive customer satisfaction while growing into broader client success responsibilities.
```

## About

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I am an empathetic, customer-focused professional with over 3 years of remote client support experience across industries, skilled at resolving inquiries via email, chat, and phone while maintaining long-term client relationships.

I have delivered end-to-end travel support, bookings, visa assistance, and escalations management for international clients, collaborating with global partners to ensure timely resolutions and post-service feedback collection.

Highly organized and proficient with remote collaboration tools, I manage multiple client accounts across time zones, prioritize confidentiality, and drive customer satisfaction through proactive communication and effective problem solving.
```

## Experience

### Remote Client Experience Specialist (current)

Brandrevie. May 2023 - Present

```text
Provided personalized end-to-end travel support to international clients across email, chat, and phone, handling bookings, visa assistance, and escalations to ensure timely resolution and high client satisfaction.
```

Skills: Customer-Support, Travel-Coordination, Escalation-Management, Cross-Cultural-Communication, CRM

### Customer Support & Executive Assistant

IreneLeo. Feb 2021 - May 2022

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Served as primary remote contact for clients and partners, resolving inquiries and coordinating communications, scheduling, and follow-ups across multiple time zones to improve customer satisfaction.
```

Skills: Client-Communication, Executive-Support, Scheduling, Confidentiality, Process-Improvement

### Freelance Virtual Assistant

Freelance. Jan 2020 - Jan 2021

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Provided administrative and social media support to small businesses, managing inboxes, scheduling, digital records, content calendars, and conducting online research to support projects.
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Skills: Administrative-Support, Calendar-Management, Online-Research, Invoicing

## Education

### University of Lagos

Bachelor of Arts, Guidance and Counseling. 2016 - 2020

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Completed a Bachelor of Arts in Guidance and Counseling at the University of Lagos from September 2016 to January 2020.
```

## Tech stack

- Gmail
- HubSpot
- Google Workspace
- Canva
- Calendly
- Dynamic

To contact Adewunmi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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