# Adaobi Aniegbunam

Adaobi Aniegbunam is a remote worker on Himalayas, Customer Support Trainee at Forage, based in Nigeria.

Source: https://himalayas.app/@adaobianiegbunam

```text
Customer Service Representative trained in HubSpot and Zoho CRM, with simulated support experience across email, chat, and phone.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service |
| Skills | Customer Service, Customer Support, HubSpot, Zoho CRM, helpdesk systems, Ticketing Systems, Multichannel Support, Email Support, Live Chat, Phone Support, Customer Satisfaction (CSAT), First Contact Resolution (FCR), Customer Effort Score (CES), Service level agreement (SLA) compliance, User Profile Management |

## What I'm looking for

```text
I'm enthusiastic about bringing a strong work ethic to a team while developing professionally in a fast-paced customer support environment.
```

## About

```text
Through TIBA Academy and AQSkill, I built and managed customer profiles in HubSpot and Zoho CRM, logging interactions and managing follow-up tasks. I also practiced ticket logging, tagging, prioritization, and routing against SLAs.

In simulated support scenarios, I handled customer communication across email, live chat, and voice, and used AI tools to draft clear responses and document tickets. I developed customer retention blueprints for simulated brands.

Forage's Customer Support Virtual Experience Program involved drafting empathetic responses to customer enquiries and reviewing feedback and interaction data to identify user pain points. I'm interested in developing professionally in a fast-paced customer support environment.
```

## Experience

### Customer Support Trainee

[Forage](https://himalayas.app/companies/forage). Jan 2026 - Present

```text
Drafted empathetic solution-oriented responses to customer inquiries and analyzed service feedback to identify pain points.
```

Skills: Customer-Satisfaction, Feedback-Analysis, Empathetic-Communication, Data-Analysis

### Customer Support Trainee

TIBA Academy & AQSkill. Jan 2026 - Present

```text
Built and managed customer profiles in HubSpot and Zoho CRM, executed simulated support ticketing workflows, and utilized AI tools to optimize documentation and response drafting.
```

Skills: HubSpot, Zoho-CRM, Ticketing-Systems, SLA-Compliance, AI-Tools, ChatGpt, Gemini, Claude, Email-Support, Live-Chat, Voice-support, Customer-Retention

## Education

### TIBA Academy

Customer Experience, Loyalty and Revenue Growth, Customer Experience

```text
Completed a program in Customer Experience, Loyalty and Revenue Growth in 2026.
```

### AQSkill

Hands on CRM, Helpdesk & Technical Support Skills, CRM and Technical Support

```text
Completed hands-on training in CRM, Helpdesk, and Technical Support Skills in 2026.
```

### Forage

Customer Support Virtual Experience Program, Customer Support

```text
Completed the Customer Support Virtual Experience Program in 2026.
```

### Ebonyi State University

Bachelor of Medical Laboratory Science, Medical Laboratory Science

```text
Earned a Bachelor of Medical Laboratory Science (BMLS) in 2021.
```

## Tech stack

- HubSpot
- Gemini
- Google Sheets
- Microsoft Excel
- Zoho CRM
- ChatGPT

To contact Adaobi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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