# Abhishek Raj

Abhishek Raj is a remote worker on Himalayas, Senior Escalation Call at Axiant Solution Pvt. Ltd., based in India.

Source: https://himalayas.app/@abhishekraj5

```text
Customer service and escalation call professional at Axiant solution Pvt.Ltd, resolving customer complaints that junior agents could not address.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 16600k+ INR |
| Job categories | Telecaller, Call Center Representative, Customer Escalation Specialist |
| Skills | Customer Service, Customer Complaint Resolution, Telecalling, Train Food Delivery Updates, Data Entry, Mechanical Engineering, Manufacturing Processes, Machine Operation, Autocad, Nx (Monorepo), DCA, Microsoft Office |

## What I'm looking for

```text
I’m looking to work in a challenging environment where I can contribute my skills and dedicated work to the growth of the organization and my own.
```

## About

```text
At Rail-restro, I handled customer service inquiries and shared train food delivery updates over the phone.

I also communicated service details to customers from the Patna, Bihar office.

At Axiant solution Pvt.Ltd, I handled unresolved customer complaints as a Senior Escalation Call professional.

I provided final solutions when junior agents could not help. My background also includes tele-calling, data entry, and mechanical engineering studies.
```

## Experience

### Senior Escalation Call

Axiant Solution Pvt. Ltd.. Jan 2020 - Jan 2023

```text
Took over unresolved customer complaints, diffused high-tension phone calls, and provided final solutions when junior agents could not help.
```

Skills: Escalation-Management, Conflict-Resolution, Telecalling, Customer-Service

### Tele-Calling

RailRestro. Jan 2016 - Jan 2020

```text
Handled customer service inquiries, managed train food delivery updates, and communicated service details over phone calls from the headquarters or office in Patna, Bihar.
```

Skills: Telecalling, Customer-Service, Communication-Skills

## Education

### Kalinga University

Bachelor of Technology, Mechanical Engineering. 2019 - 2022. Grade: CGPA-7.4

```text
Bachelor of Technology in Mechanical Engineering from Kalinga University, Raipur, with a CGPA of 7.4.
```

### Central Institute of Petrochemicals Engineering and Technology

Diploma, Mechanical Engineering. 2016 - 2019. Grade: 69%

```text
Diploma in Mechanical Engineering from CIPET, Hajipur, with a grade of 69%.
```

### Technical Certification

Technical Certification, Technical. 2016 - 2017

```text
Technical certification covering AutoCAD, NX, and DCA.
```

### Modern School

Matriculation, Science. 2016 - 2016. Grade: 8.0 CGPA

```text
Matriculation from Science Stream with a grade of 8.0 CGPA.
```

## Tech stack

- AutoCAD
- Nx

To contact Abhishek, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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