# Abel Hernan Montoya Lestourneaud

Abel Hernan Montoya Lestourneaud is a remote worker on Himalayas, Bilingual Customer Service Agent at Voiceplug Inc, based in Venezuela.

Source: https://himalayas.app/@abelhernanmontoyales

```text
Bilingual customer service agent at Voiceplug inc who improved AI support efficiency by 50%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Venezuela |
| Authorized to work in | Venezuela |
| Salary expectations | 48k+ USD |
| Job categories | Customer Service |
| Skills | Customer Service, client support, Order Management, Customer Satisfaction, Customer Retention, Team Leadership, Workflow Optimization, Process Improvement, AI Optimization, Customer Feedback, Excel, Google Docs, Google Sheets, Salesforce, Zoho CRM |
| LinkedIn | https://linkedin.com/in/abel-montoya-3769b92b4 |

## About

```text
At Voiceplug inc, I improved order workflows, reducing fulfillment cycle times from an average of 15 hours to just under 6 hours. I also integrated bilingual communication strategies that improved AI system efficiency by 50%.

I handled 150 to 200 inbound and outbound calls daily and followed up with more than 50 customers to identify pain points. Those improvements contributed to a 20% increase in customer satisfaction scores.

At Cuadrilles Grill, I provided personalized customer service and follow-up, helping increase satisfaction and operational efficiency by 65%. I also led a team of five, improving order preparation efficiency by 55%.

Earlier, at Budare Gourmet, I led a team of four and used WhatsApp, Instagram, and Gmail to support customer service processes. My work improved customer loyalty by 30%.
```

## Experience

### Bilingual Customer Service Agent

Voiceplug Inc. Jan 2023 - Jan 2026

```text
Managed client routes through personalized attention and order processing, improving operational efficiency and customer satisfaction. Implemented process improvements that increased operational efficiency by 62% and reduced order fulfillment cycle times.
```

Skills: Customer-Service, Order-Management, Bilingual-Communication, AI-System-Optimization, Process-Improvement, Excel, Google-Workspace

### Customer Service Representative

Cuadrilles Grill. Jan 2020 - Jan 2023

```text
Implemented customer service improvements through personalized attention and continuous follow-up, increasing satisfaction and operational efficiency by 65%. Led a team of 5 people and optimized order preparation.
```

Skills: Customer-Service, Team-Leadership, Process-Improvement, Data-Analysis, CRM-Systems, Excel

### Customer Service Representative

Budare Gourmet. Jan 2016 - Jan 2020

```text
Led a team of 4 members, optimizing customer service processes through the use of WhatsApp, Instagram, and Gmail, improving customer loyalty by 30%.
```

Skills: Customer-Service, Team-Leadership, Social-Media, Email-Communication

## Education

### Colegio Santa Teresita del niño Jesús

High School Diploma, Science and Technology

```text
High School Diploma in Science and Technology from Colegio Santa Teresita del niño Jesús in Venezuela.
```

## Tech stack

- Salesforce
- Google Docs
- Gmail
- Slack
- HubSpot
- WhatsApp
- Google Sheets
- Microsoft Excel
- Zoom
- Google Meet
- Zoho CRM
- Instagram

To contact Abel Hernan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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