# Abedulrahman Soub

Abedulrahman Soub is a remote worker on Himalayas, Founder & CEO at KORVIX, based in Jordan.

Source: https://himalayas.app/@abedulrahmansoub

```text
Founder & CEO at KORVIX building AI-powered customer engagement tools, business systems, and automated workflows.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Jordan |
| Authorized to work in | Jordan |
| Job categories | IT Operations Specialist, Customer Support Systems Specialist |
| Skills | AI powered Solutions, Business Automation, Digital Transformation, Web Application Development, Customer Support Systems, Knowledge Base Development, Grandstream, VoIP, IP PBX, Phone Queue, Call Routing, IT Operations, Systems Administration, Technical Support, Troubleshooting |

## About

```text
At KORVIX, I lead the development of web-based business systems and digital transformation solutions, including AI-powered customer engagement tools, intelligent agents, and automated workflows. I also develop digital menus, customized restaurant platforms, and operational analytics tools.

At NEWTEL CS, I administer Grandstream UCM IP PBX systems and monitor KPIs, call handling performance, and service quality. I developed an internal web-based Knowledge Base with HR, Admin, and Agent portals.

As a freelance Customer Support Systems Specialist, I design and optimize systems for case handling and agent decision-making. My projects have improved service quality and operational results for clients, enhanced workflows, reduced response time, and improved customer experience.
```

## Experience

### Founder & CEO (current)

KORVIX. Jun 2026 - Present

```text
Founded Korvix, a Jordanian technology initiative specializing in AI-powered solutions and business automation. Leads development of web-based business systems, AI-powered customer engagement tools, and digital transformation solutions.
```

Skills: AI, Business-Automation, Web-Development, Digital-Transformation, Customer-Engagement, Knowledge-Management, Operational-Analytics, Business-Development

### IT & Senior Customer Engagement Consultant (current)

NEWTEL CS. Jun 2026 - Present

```text
Administer and maintain Grandstream UCM IP PBX systems, including call queues, extensions, and call routing. Monitor employee KPIs, manage attendance and shift schedules, and conduct quality assurance evaluations.
```

Skills: Grandstream, VoIP, IP-PBX, Phone-Queue, Call-Routing, KPI-Monitoring, Workforce-Management, Quality-Assurance, Attendance-Tracking, Technical-Support, Knowledge-Base-Development

### Customer Support Systems Specialist (current)

Self-Employed / Freelance. Jul 2025 - Present

```text
Design and optimize customer support systems to improve case handling. Developed solutions that support customer service agents in making effective and timely decisions.
```

Skills: Customer-Support-Systems, Workflow-Optimization, Case-Management, Service-quality, operational-performance

### Customer Service Representative

Csmena. Apr 2025 - Jun 2026

```text
Delivered customer support through calls and chat while maintaining strong service performance. Assisted team leaders in monitoring KPIs and analyzing agent performance to identify improvement opportunities.
```

Skills: Customer-Support, KPI-Monitoring, Performance-Analysis, Software-Projects, Operational-Efficiency, Technical-Support

## Education

### University of Jordan

Bachelor of Science, Computer Engineering

```text
Pursuing a Bachelor of Science in Computer Engineering.
```

### Loulou'at Tareq Schools

High School Diploma, General

```text
Completed high school education.
```

## Tech stack

- Python
- Java
- C++
- Microsoft Office

To contact Abedulrahman, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Hadel Ma'ayeh](https://himalayas.app/@hadelmaayeh): Customer Support Specialist, Business Trainer, & Social Media Proficiency, Hadel Social Media
- [Samer Kayyali](https://himalayas.app/@samerkayyali): Customer Experience Specialist, Crystel
- [Amr Alshareef](https://himalayas.app/@amralshareef): Chief of Staff & CS Manager, NXGEN Technologies AG
- [Sohaib Tawalbeh](https://himalayas.app/@sohaibtawalbeh): Customer Care Team Lead, Lavndry
- [mohamad alhayek](https://himalayas.app/@mohamadalhayek): ServiceNow Developer, Master Electronics
- [abed ghazaleh](https://himalayas.app/@abedghazaleh): Customer Support & Business Operations Intern, iPark Jordan
- [Mohammad Halaseh](https://himalayas.app/@mohammadhalaseh): Senior Project & Program Manager / PMO, Inovar
- [jood User](https://himalayas.app/@jooduser): Team Leader – Operations, Concentrix
- [Mohammad Shishan](https://himalayas.app/@mohammadshishan): Technology Consultant, Freelance
- [Ibrahim Awwad](https://himalayas.app/@ibrahimawwad1): Technical Support Lead, LENSEC