# ABDULLAHI MUHUMED

ABDULLAHI MUHUMED is a remote worker on Himalayas, Volunteer at Community Youth Services, based in Somalia.

Source: https://himalayas.app/@abdullahimuhumed

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Customer service representative with strong communication and planning skills.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Somalia |
| Authorized to work in | Somalia |
| Job categories | Customer Service Representative, Customer Service Manager, Business Development, Administrative Assistant, Customer Service Associate, Customer Service, Sales |
| Skills | Customer Service, Microsoft Office, Quickbooks, Sales Management, Problem Solving, Data Collection, Planning, Cultural Competence, Teamwork, Communication Skills |

## What I'm looking for

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I am looking for a role that offers growth opportunities and values teamwork.
```

## About

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My name is Abdullahi Hussein Muhumed, and I am a dedicated customer service representative with extensive experience in managing customer interactions and building sustainable relationships. I have worked with Kaah International Microfinance Services and Hormuud Telecom, where I honed my skills in handling customer inquiries, resolving complaints, and achieving sales targets. My proficiency in Microsoft Office and QuickBooks has enabled me to efficiently manage records and provide accurate information to clients.

Currently pursuing a Bachelor's Degree in Business Administration from the University of the People, I am committed to continuous learning and professional development. I have also undergone various professional trainings, including security training and child protection, which have equipped me with a diverse skill set. My ability to adapt to changing priorities and work collaboratively aligns with my passion for promoting organizational goals and enhancing customer satisfaction.
```

## Experience

### Volunteer

Community Youth Services. Oct 2023 - Nov 2023

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Promoted youth services including scholarships and organized sports leagues. Worked to foster peace within communities and engaged in data collection initiatives.
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Skills: Community-Engagement, Youth-Services, Communication-Skills, Data-Collection, Teamwork, Leadership, Problem-Solving

### Customer Service Representative

Hormuud Telecom. Sep 2023 - Oct 2023

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Handled a high volume of incoming calls, assessed customer needs, and provided appropriate solutions. Maintained records of customer interactions and ensured compliance with communication guidelines. Engaged customers to enhance satisfaction and loyalty.
```

Skills: Communication-Skills, Customer-Service, Sales, Problem-Solving, Relationship-Management, Data-Entry, Microsoft-Office, Teamwork

### Customer Service Representative

Kaah International Microfinance Services. Nov 2020 - Sep 2023

```text
Managed large volumes of incoming calls, generated sales leads, and identified customer needs to ensure satisfaction. Built sustainable relationships with customers through effective communication and provided accurate information. Met sales targets and handled customer complaints efficiently.
```

Skills: Customer-Service, Sales, Problem-Solving, Relationship-Management, Microsoft-Office, Data-Entry, Communication-Skills

## Education

### University Of the People

Bachelor's Degree, Business Administration. 2019 - Present

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Pursuing a Bachelor's Degree in Business Administration, focusing on various aspects of business management and administration.
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### Mount Kenya University

Bachelor's Degree, Business Management. 2019 - 2020

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Completed a Bachelor's Degree in Business Management with an option, gaining insights into business operations and management strategies.
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### Day To Day Computer

Certificate, Computer Studies. 2018 - 2018

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Studied computer applications and basic IT skills, enhancing proficiency in various software and computer operations.
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### Garissa High School

Kenya Certificate of Secondary Education, Secondary Education. 2015 - 2018

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Achieved the Kenya Certificate of Secondary Education, covering a broad curriculum and preparing for further education.
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### Liboi Primary School

Kenya Certificate of Primary Education, Primary Education. 2005 - 2014

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Completed primary education and obtained the Kenya Certificate of Primary Education, laying the foundation for future academic pursuits.
```

## Tech stack

- Gmail
- QuickBooks

To contact ABDULLAHI, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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